Dixielee Hayes
Estero,FL
Summary
Motivated and dependable Leader in Training with experience in team leadership, time management, and problem-solving. Skilled in delegating tasks, supporting team members, and maintaining efficient daily operations. Strong communication and organizational skills with the ability to adapt to challenges and contribute to a positive work environment.
Overview
7
7
years of professional experience
Work History
In-Room Dining Leader in Training
The Ritz Carlton
Naples, FL
09.2025 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Lead efforts in developing innovative solutions that improve operational processes.
- Worked closely with front-line employees to fully understand every role and better support staff members.
- Provided daily guidance and support to team members.
- Organized special amenities for group events.
Beach and Pool Greeter
The Ritz Carlton
Naples, Florida
01.2024 - 09.2025
- Monitored pool and beach areas closely.
- Supported food and beverage service.
- Responded to guest needs and supported satisfaction.
- Promoted positive work environment through respectful teamwork and collaboration.
- Facilitated professional development through diverse challenges and growth opportunities.
Server
The Brass Tap
Bonita Springs, FL
01.2022 - 01.2024
- Seated customers and coordinated guest flow.
- Processed customer payments at point of sale.
- Maintained clean dining and service areas.
- Cleared tables after guests finished dining and reset dining areas to prepare for next guests.
Secretary
Canopy Cowboys Tree Service
Estero, FL
01.2020 - 01.2022
- Developed work schedules for team members.
- Handled incoming calls to address customer inquiries.
- Coordinated daily operational tasks to ensure smooth workflow.
Education
FSW - Business Management
Florida SouthWestern State College
Fort Myers, FL12-2027
High School Diploma -
Estero High School
Estero, FLSkills
- Team leadership and development
- Operational efficiency
- Task prioritization
- Problem-solving
- Customer service
- Adaptability and flexibility
- Project planning
AWARDS
Awarded for Most Valued Server At The Brass Tap
Received the Five Star Employee Of the Quarter award
Timeline
In-Room Dining Leader in Training
The Ritz Carlton
09.2025 - Current
Beach and Pool Greeter
The Ritz Carlton
01.2024 - 09.2025
Server
The Brass Tap
01.2022 - 01.2024
Secretary
Canopy Cowboys Tree Service
01.2020 - 01.2022
FSW - Business Management
Florida SouthWestern State College
High School Diploma -
Estero High School