DIXON SANTANA

Work History

Part Counter Sales and Specialist

Group One Automotive/ Gene Messer Toyota

08.2021 - Current

Streamlined job coordination processes by implementing efficient scheduling and communication strategies.
Proactively identified opportunities for cost savings while maintaining high-quality outcomes throughout the job coordination process.
Collaborated with managers to identify and address employee relations issues.
Resolved issues promptly, maintaining open lines of communication to minimize delays in project timelines.
Achieved consistently high client satisfaction ratings through diligent attention to detail and commitment to delivering exceptional results.
Established strong relationships with clients, vendors, and team members to ensure seamless project execution.
Collaborated with cross-functional teams to provide comprehensive support and achieve common goals.
Increased client satisfaction with timely delivery of services through effective resource allocation and task prioritization.
Enhanced company reputation with exceptional customer service skills that consistently exceeded client expectations.
Generated and analyzed reports to monitor employee engagement and attrition trends.
Maintained accurate records of all project-related documentation, ensuring easy access for future reference or audits if required.
Proved successful working within tight deadlines and a fast-paced environment.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Worked flexible hours across night, weekend, and holiday shifts.
Developed and maintained courteous and effective working relationships.
Learned and adapted quickly to new technology and software applications.
Delivered services to customer locations within specific timeframes.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Identified issues, analyzed information and provided solutions to problems.
Proven ability to develop and implement creative solutions to complex problems.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Self-motivated, with a strong sense of personal responsibility.
Cultivated interpersonal skills by building positive relationships with others.
Passionate about learning and committed to continual improvement.
Demonstrated respect, friendliness and willingness to help wherever needed.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Managed time efficiently in order to complete all tasks within deadlines.
Exercised leadership capabilities by successfully motivating and inspiring others.

Retail Service Specialist

Orielly's Auto Parts

04.2019 - 08.2021

Served as trusted advisor for commercial customers, understanding their business needs and providing tailored solutions to meet their needs
Consistently achieve monthly sales increases by leveraging existing commercial customer relationships and actively seeking new business opportunities
Participated in sales meetings, conferences, and trade shows to promote products and services as well as acquire new customers
Worked collaboratively with the sales team to develop customized solutions and proposals that meet the unique requirements of commercial customers.
Served as a knowledgeable resource for both customers and coworkers, sharing expertise regarding products and services offered within the store environment.
Assisted customers in making informed purchase choices and selecting products.
Fulfilled customers' special requests for merchandise and delivery times.
Operated office-type machinery and binding equipment to efficiently support retail customers.
Exercised rigorous guest-first fundamentals.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Processed customer payments, generated bills, and filled out warranty cards.
Maintained clean, safe, and visually appealing retail spaces aligning with company guidelines and standards for presentation excellence.
Enhanced customer satisfaction by providing exceptional service and expert product knowledge.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Coordinated efficient product deliveries to meet customers' demands.
Processed transactions accurately using point-of-sale systems, maintaining cash handling integrity.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Excellent communication skills, both verbal and written.
Managed time efficiently in order to complete all tasks within deadlines.

Customer Support Associate

At Home

07.2017 - 04.2019

Monitored and maintained proper inventory levels to effectively meet customer demand while minimizing overstock merchandise
Conducted routine inventory assessments and audits in order to identify discrepancies and maintain accurate inventory records
Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
Handled customer inquiries and suggestions courteously and professionally.
Processed customer service orders promptly to increase customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer inquiries and provided technical assistance over phone and in person.
Responded to customer requests for products, services, and company information.
Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
Updated account information to maintain customer records.
Offered advice and assistance to customers, paying attention to special needs or wants.
Demonstrated computer skills for data entry and answered broad variety of inquiries.
Issued credits for contested returns, shipping fees and damaged merchandise.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked effectively in fast-paced environments.
Served as a liaison between customers and other departments to ensure smooth communication and resolution of customer-related issues.
Provided seller support on refunds, posted feedback and policy changes.
Tracked customer service cases and updated service software with customer information.

Customer Sales Associate and Inventory Control

Tractor Supply Company

05.2016 - 09.2016

Monitored and maintained proper inventory levels to identify low stock and initiate replenishment orders to maintain optimal merchandise availability
Conducted regular inventory audits to identify discrepancies, reconcile inventory records, and report any issues to the appropriate parties
Used POS system to process sales, returns, online orders, and gift card activations.
Answered questions about store policies and addressed customer concerns.
Increased customer satisfaction by actively listening to their needs and providing tailored product recommendations.
Facilitated timely returns and exchanges while adhering to company policies, ensuring customer satisfaction remained high.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Informed customers of promotions to increase sales productivity and volume.
Selected correct products based on customer needs, product specifications and applicable regulations.
Delivered outstanding customer service by addressing inquiries promptly and courteously.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Skilled at working independently and collaboratively in a team environment.
Worked effectively in fast-paced environments.
Worked flexible hours across night, weekend, and holiday shifts.

Summary

Overview

Work History

Part Counter Sales and Specialist

Retail Service Specialist

Customer Support Associate

Customer Sales Associate and Inventory Control

Education

Certificate - Applied Business Science Course

Minor in Spanish - Art And Sciences

Bachelor of Arts -

Skills

Accomplishments

References

Affiliations

Additional Information

Languages

Timeline

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