Diya Abdalrahman
Harrisonburg
Summary
Dedicated professional with strong communication and customer service skills. Experienced in enhancing patient experiences and supporting community initiatives through effective teamwork and event planning.
Overview
6
6
years of professional experience
Work History
Volunteer
Reception Medical Center
Blue Ridge, VA
02.2026 - Current
- Communicated effectively with medical staff to ensure coordinated patient care.
- Maintained cleanliness and organization of waiting areas for optimal patient experience.
- Participated in training sessions to improve knowledge of healthcare procedures and policies.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Volunteer
Teaching
Harrisonburg, VA
10.2022 - 10.2023
- Strengthened community bonds, participating in interfaith dialogues and events.
- Raised awareness about environmental issues through educational workshops.
- Provided emotional support and companionship to elderly in community homes.
- Boosted donations to organization by strategizing and executing fundraising events.
- Facilitated better healthcare access by volunteering at free clinics.
- Encouraged community gardening efforts to promote sustainable living.
- Strengthened volunteer team effectiveness by providing training sessions.
- Supported animal welfare, caring for animals and facilitating adoption events.
- Enhanced visitor experience by conducting informative and engaging museum tours.
- Fostered sense of community, organizing neighborhood gatherings.
Volunteer
Teaching
Iraq
10.2020 - 08.2022
- Organized educational materials to facilitate health awareness initiatives.
- Collaborated with team members to improve workflow efficiency in the reception area.
- Implemented feedback mechanisms to enhance patient satisfaction and service delivery.
- Assisted with special events and programs.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
Education
Bachelor of Science -
James Madison University
Harrisonburg, VA05.2028
Associate of Science -
Blue Ridge Community College
Weyers Cave, VA05.2026
High School Diploma -
Harrisonburg High School
Harrisonburg, VA06.2024
Skills
- Scheduling
- Office organization
- Special projects
- Performance improvement
- Fundraising
- Food distribution
- Event participation
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cleaning and sanitation
- Strong work ethic
- Problem-solving
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Team oriented
- Fast-paced environment
- Flexible schedule
- Working quickly
- Productivity and efficiency
- Working with diverse people
- Safe food handling
- Food preparation
- Food and safety standards
- Interpersonal skills
- Efficient food preparation
- Order taking accuracy
- Basic mathematics
- Food assembly
- Menu memorization
- Quality control
- Complex Problem-solving
- Food storage practices
- Patient care
- Food storage
- Patient relations
- Food waste reduction techniques
- Punctual and reliable
- Active listening
- Active learning
- Computer skills
- Energetic and enthusiastic
- Customer service
- Bilingual in kurdish and turkish
- Team support
- Ethical awareness
- Research and analysis
- Self-regulation
- Reading comprehension
- MS office
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Appointment management
- Medical billing
Languages
English
Professional Working
Turkish
Limited Working
Arabic
Limited Working
Timeline
Volunteer
Reception Medical Center
02.2026 - Current
Volunteer
Teaching
10.2022 - 10.2023
Volunteer
Teaching
10.2020 - 08.2022
Bachelor of Science -
James Madison University
Associate of Science -
Blue Ridge Community College
High School Diploma -
Harrisonburg High School