DIYA FOX
Orlando,FL
Overview
25
25
years of professional experience
Work History
Senior Sales Associate
Harbor Freight Tools
07.2020 - 05.2024
- I am responsible for focusing on the customer and increasing the customers experience in a positive manner
- By greeting and offering assistance when they came in and when they checked out as I was the last person seen before they left the store
- As a company we offered Replacement Plans (ESP), credit cards, and Store Loyalty memberships (ITC)
- It is my responsibility to offer these programs while I rang up their purchases in order to increase loyalty to the brand, in addition to educate the customers on programs that will save them time and money
- Not only did I work in the front of the store, I also unloaded trucks and assisted in the filling of shelves when scheduled
- I am known for highest selling ESP, ITC, in addition to providing exceptional customer service to everyone that came in and went out of our store.
Shop Captain
Macy's
07.2018 - 03.2020
- As a shop captain I provided an interactive guest experience through the utilization of suggestive sales techniques and product demonstrations in a positive and outgoing manner
- I drove sales through coordinating, scheduling and participating in successful VIP/Clientele events, tracking results, and goal setting with team members
- In addition to these duties I had to manage P&L for the department through scheduling and ordering while driving sales
- I was known for providing outstanding customer service by building a rapport and anticipating the customer needs
- By following these methods I was able to build up my clientele for Macy's.
Full Time Usher
Cinemark
01.2014 - 07.2018
- Selling the experience of the movie before the guest sees it by making guests feel at home at Cinemark to encourage regulars and new guest to return, making Cinemark the first choice for entertainment, family gatherings, and Events
- Cash Handling/Guest Service, Maintaining Quality, Friendly, Knowledgeable, and Service to guests
- Daily Operations, opening, mid, and closing duties including opening daily paper work, closing paperwork, daily checklist
- Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and make suggestions to maximize the guest's movie experience
- Superior Analytical and problem-solving skills and Excel in team situations by leading by example
- Maintain a safe, quality, and clean working environment
- Perform multiple tasks at the same time, looking for opportunities to improve knowledge and skills with the company, and able to operate with minimal supervision
- Excellent Leadership skills, training, and extensive knowledge in policy and procedures
- Cross Trained and affluent in Concessions, Studio, and Bar certified
- Crew leader, responsible for training new hires and current team members
- Proficient in special events and parties.
Supervisor Customer Service
Looking Good
01.1999 - 01.2016
- Providing an interactive guest experience through the utilization of suggestive sales techniques and product demonstrations in a positive and outgoing manner
- Processing merchandise sales and returns using a cash register; Wrapping and bagging merchandise; Handle cash, credit card transactions, travelers' checks and discounts
- Stocking and retrieving merchandise and supplies
- Maintaining sales floor or carts appearance standards by cleaning floor surface, dusting counters and displays using cloths, brooms, brushes and/or cleaning agents
- Understanding and actively participating in Environmental, Health & Safety responsibilities by following established policy, procedures, training and Sales involvement activities
- Performing other duties as assigned.
Sales Representative
Payless Shoes
01.2002 - 01.2004
- Responsible for maintaining excellent customer relations, sales associates generate sales, organize merchandise, and provide an overall friendly environment for both customers and employees
- Monitor the sales floor and de stock shelves, check inventory, and assist customers in finding a particular product
- Actively involved in promotional deals or other marketing strategies that would increase profitability for the store
- Understanding and actively participating in Environmental, Health & Safety responsibilities by following established policy, procedures, training and Sales involvement activities
- Processing merchandise sales and returns using a cash register; Wrapping and bagging merchandise; Handle cash, credit card transactions, travelers' checks and discounts.
Skills
- Product Knowledge
- Management
- CRM proficiency
- Cold calling skills
- Market understanding
- Market trends knowledge
- Objection handling
- Strategic selling
- Account development
- Territory Management
- Solution selling
- Referral Generation
- Sales Presentations
- Sales Planning
- Stockroom Management
- Key Account Management
- Upselling strategies
- Relationship selling
- Sales closing
- Business Development
- Cash Handling
- Stock management
Timeline
Senior Sales Associate
Harbor Freight Tools
07.2020 - 05.2024
Shop Captain
Macy's
07.2018 - 03.2020
Full Time Usher
Cinemark
01.2014 - 07.2018
Sales Representative
Payless Shoes
01.2002 - 01.2004
Supervisor Customer Service
Looking Good
01.1999 - 01.2016