DIYA JONES
Iron Mountain
Antioch,CA
14
years of professional experience
Detail-oriented administrative team member well-versed in assisting with financial operations, managing records and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments.
Work History
Digital Imaging Specialist
7 Months- Prepared hardcopy documentation for scanning.
- Developed and implemented workflows to enhance image processing efficiency and accuracy.
- Followed production procedures and completed project documentation
- Collaborated with cross-functional teams to resolve technical issues related to imaging systems.
- Maintained document preparation area and scanning stations.
- Conducted quality assurance checks on digitized materials to maintain high standards of output.
Cash Logistics Processor
2 Years 10 Months- Prepared outbound currency orders and replenishments.
- Processed, verified and reconciled inbound and outbound currency transactions.
- Counted, verified and reported currency inventory daily.
- Completed data entry for currency transactions.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
Chip Counter
7 Months- Performed arithmetic functions which entails counting higher denomination of chips for everyday revenue.
- Used Excel to electronically check inventory and enter totals for recordkeeping.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
4 Years 6 Months- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Operated cash register for cash, check, and credit card transactions with 95% accuracy.
Education
Associate of Arts - Liberal Arts And General Studies
High School Diploma
Skills
Mail Handling
Cash Handling
Logistics Systems
Calculator Usage
Office Management
Sorting and Labeling
Paperwork Coordination
Administrative Support
Precision and Accuracy
Timeline
Digital Imaging Specialist
Iron Mountain
05.2025 - 12.2025Read More
Cash Logistics Processor
Brinks
07.2022 - 05.2025Read More
Chip Counter
Casino Matrix
12.2021 - 07.2022Read More
Customer Service Representative
Chevron
08.2011 - 02.2016Read More
Chabot College
Associate of Arts from Liberal Arts And General Studies
Read More
Skyline High School
High School Diploma
Read More