Diyana Arabu
Spring Valley,CA
Summary
Accomplished Operations Manager with a proven track record at U.S Bank, enhancing operational efficiency and customer satisfaction through strategic planning and performance monitoring. Skilled in Microsoft Office and adept at fostering strong client relationships, I have consistently driven revenue growth and team productivity, demonstrating exceptional communication and leadership abilities.
Overview
10
10
years of professional experience
Work History
Assistant Branch Manager, Operations
U.S Bank
San Diego, CA
05.2024 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Built strong operational teams to meet process and production demands.
Client Relationship Consultant III
U.S Bank
San Diego, CA
04.2022 - 05.2024
- Strong knowledge of banking products and services, providing outstanding customer service, and ensuring sales and referral expectations are met.
- Attentive to customers' needs and a strong desire to educate clients on how to familiarize with self-service technologies, such as Co-Browse.
- Strong knowledge and experience in fostering and maintaining strong relationships with customers.
- Identify various customer needs and concerns that I use to provide effective and relevant financial advice that satisfies the goals and objectives of the customers.
- Managing a portfolio of accounts through monitoring their performance and risks.
- Evaluating clients' financial problems and conducting financial assessments.
- Evaluating loan risk and creditworthiness.
- Establishing financial strategies and suggesting suitable banking services and goods.
- Ability to evaluate adherence to internal controls, rules, and laws.
- Ability to evaluate and interpret accounting records and financial reports.
Relationship Manager
Bank of America
12.2020 - 04.2022
- Adhering to all operational, risk and regulatory policies and procedures while providing financially educated advice to clients
- Issuing auto loans, credit cards, line of credit, disputes and balance transfer applications among other financial services creating a strong book of business and community relations
- Seeking opportunities for upselling or cross-selling banking goods and services
- Growing the clientele and gaining new clients
- Attaining revenue and sales targets
- Ensuring adherence to pertinent banking rules and regulations
- Keeping abreast of modifications to financial legislation and providing clients with appropriate advice
- The ability to convey audit findings with precise documentation
- Maintaining high moral standards and honesty when dealing with private financial and operational data
- The evaluation of inventory valuation and the improvement of inventory processes
Bank Teller
Wells Fargo
08.2017 - 12.2020
- Provided account services to customers by receiving deposits and loan payments, cashing, checks, issuing savings withdrawals, and recording night drops deposits
- Assisted customers with inquiries that required creating referrals to the right book of business based on customer needs
- Supported branch with dual control vault responsibilities and audit controls
Payment Center Coordinator & Administrative Assistant
San Diego University for Integrative Studies
05.2016 - 08.2017
- Processed fees such as tuition payments and housing while overviewing admission and graduation inquiries
- Frequently coordinated meetings with students in order to discuss and follow up with tuition and fees to ensure proper compliance
- Generated teachers and student's contracts as well as student ID and certificates and process of staff payroll
Key Holder & Sale Associate
Q Luv
07.2014 - 05.2016
- Developed strong proficiency in cash handling, customer service and merchandising
- Ability to navigate POS technologies, cash registers, and debit/credit readers
- Consistently worked along loss prevention to monitor high risk-areas
Education
Associate Degree - Public Health
Grossmont & Cuyamaca Community College
Skills
- Customer-oriented
- Data entry
- Microsoft Office
- Excel
- Dispute Resolution
- Employee Relations
- Time management
- Communication
- Payroll processing
- Incidents management
- Multi-unit operations management
- Performance reporting
- Performance monitoring
- Market research, forecasting, and analysis
- Fluent in Arabic and Chaldean
Personal Information
Assistant Branch Manager
Client Relationship Consultant IV
Languages
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Branch Manager, Operations
U.S Bank
05.2024 - Current
Client Relationship Consultant III
U.S Bank
04.2022 - 05.2024
Relationship Manager
Bank of America
12.2020 - 04.2022
Bank Teller
Wells Fargo
08.2017 - 12.2020
Payment Center Coordinator & Administrative Assistant
San Diego University for Integrative Studies
05.2016 - 08.2017
Key Holder & Sale Associate
Q Luv
07.2014 - 05.2016
Associate Degree - Public Health
Grossmont & Cuyamaca Community College
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