Diyana Holden
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. - currently working for Millers Ale as a Hostess.
Overview
6
6
years of professional experience
Work History
Hostess
Millers Ale House Bar And Grill
05.2024 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
Doc Prep
ViaTRON
02.2024 - 04.2024
- Met tight deadlines consistently while maintaining a high level of accuracy in loan document preparation and processing.
- Maintained up-to-date knowledge of changing industry regulations, ensuring strict adherence to guidelines in all aspects of documentation preparation.
- Assisted in maintaining a high level of data accuracy within the company''s database through regular audits and updates.
- Reduced errors in loan documentation by conducting thorough reviews and ensuring compliance with regulations.
Hostess /To-Go Server
Outback Steakhouse
02.2023 - 04.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Answered customer questions about hours, seating, and menu information.
HOSTESS
Sports & Social Bar
5 2022 - 2 2023
- Monitored seating area and checked restrooms regularly to keep spotless
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Used cash registers and credit card machines to cash out customers
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
RECEIVING ASSOCIATE
Qvc Warehouse
06.2022 - 01.2023
- Organized storage areas to optimize materials movements and minimize labor hours
- Recorded regular progress and issues with products
- Completed basic mathematical calculations to check weights and dimensions of shipments
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
WAREHOUSE ASSOCIATE
SMX Staffing Agency
01.2020 - 04.2021
- Cleaned and maintained the warehouse in compliance with OSHA safety standards
- Worked safely around moving machinery
- Consistently lifted materials weighing as much as 50 pounds
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Checked packages and merchandise for damage and notified vendors
- Loaded, unloaded, and moved material to and from storage and production areas.
MANAGER
Subway@Resturants
11.2019 - 11.2020
- Maximized performance by monitoring daily activities and mentoring team members
- Developed and maintained relationships with customers and suppliers through account development
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
SENIOR SANDWICH ARTIST
Subway@Resturants
02.2018 - 12.2019
- Trained team members to prepare sandwiches and other items according to instructions
- Greeted guests, promoted specials, and took orders
- Executed sandwich artistry duties with very low occurrence of errors
- Assisted customers in choosing menu items by providing food complementing information
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products
- Operated manual and electric appliances to peel, slice, and trim food.
WAREHOUSE
HTSS Staffing Agency
03.2019 - 10.2019
- Maintained a clean, orderly work environment free of hazards
- Unpacked and repacked items in different quantities and configurations for shipment
- Checked inventory and selected products from specific locations based upon availability
- Prepared orders by processing requests, pulled materials from the warehouse, packed boxes, and prepared shipments.
Education
High school graduate or equivalency certificate (GED) -
Ged school in Northampton
04.2019 - 05.2019
Skills
High-volume dining
Interactive communication
Performance improvement
Hospitality service
Flexible and Adaptable
Package labeling
Packing and scanning
Task Prioritization
Dependable and honest
POS system use
Food preparation and safe
Cleaning and organization
Cash Handling
Stocking and replenishing
Menu memorization
Sandwich preparation
Shipping and packaging
Order fulfillment
- Document Review
- File Management
References
References are available upon request
Timeline
Hostess
Millers Ale House Bar And Grill
05.2024 - Current
Doc Prep
ViaTRON
02.2024 - 04.2024
Hostess /To-Go Server
Outback Steakhouse
02.2023 - 04.2023
RECEIVING ASSOCIATE
Qvc Warehouse
06.2022 - 01.2023
WAREHOUSE ASSOCIATE
SMX Staffing Agency
01.2020 - 04.2021
MANAGER
Subway@Resturants
11.2019 - 11.2020
High school graduate or equivalency certificate (GED) -
Ged school in Northampton
04.2019 - 05.2019
WAREHOUSE
HTSS Staffing Agency
03.2019 - 10.2019
SENIOR SANDWICH ARTIST
Subway@Resturants
02.2018 - 12.2019
HOSTESS
Sports & Social Bar
5 2022 - 2 2023