Diyani Cruz
Chicago,IL
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables, and baggage. Easily adaptable to high-pressure, dynamic situations. Devoted to delivering quality service and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Front Desk Clerk
Comfort Suites
04.2025 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Developed and maintained positive relationships with guests for satisfaction.
- Maintained clean and organized front desk areas to uphold polished company image.
RSA
Atria Senior Living
06.2023 - 03.2024
- Answered patient call signals and signal lights to determine patients' needs.
- Conducted patient education on health maintenance and disease prevention.
- Turned and repositioned bedridden patients to prevent bedsores.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Observed patients for any physical or emotional changes, and promptly reported findings to medical staff
- Assisted in preparing meals according to patient's dietary restrictions and keeping record of food consumption levels.
- Assisted residents in preparing for activities and social programs.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
Concession Stand Worker/Usher
Cinemark
02.2023 - 05.2023
- Consistently provided friendly service to promote better customer engagement.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Communicated stand offerings and answered guest questions regarding orders.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Monitored inventory and notified management of deficiencies or shortages.
Cashier/Customer Service/Waitress
Da Luciano's Italian Restaurant
05.2021 - 08.2021
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Greeted customers entering store and responded promptly to customer needs.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered phone calls to assist customers with questions and orders.
Cashier/Customer Service
WETZELS PRETZELS
04.2020 - 09.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
West Leyden High School
Northlake, IL05.2022
Some College (No Degree) - General Education
Wilbur Wright
Chicago, ILSkills
- Exceptional customer service, time management, and communication skills
- Friendly and welcoming
- Team Player
- Highly Reliable
- Multi-tasking
- Professional
- Positive Attitude
Timeline
Front Desk Clerk
Comfort Suites
04.2025 - Current
RSA
Atria Senior Living
06.2023 - 03.2024
Concession Stand Worker/Usher
Cinemark
02.2023 - 05.2023
Cashier/Customer Service/Waitress
Da Luciano's Italian Restaurant
05.2021 - 08.2021
Cashier/Customer Service
WETZELS PRETZELS
04.2020 - 09.2020
High School Diploma -
West Leyden High School
Some College (No Degree) - General Education
Wilbur Wright