Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic

Diyanira Cardona

Colonial Heights,VA

Summary

An energetic and focused customer service professional with over 15 years progressive managerial experience. Skilled in driving positive results when dealing with customer concerns and issues. Proficient in managing a multi-cultural team through diverse training and mentoring. Passionate about optimizing staff performance, allocation, and cost efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Team Lead Sales Associate

Star Express
01.2023 - Current
  • Increased sales revenue by developing and implementing effective sales strategies for the team.
  • Enhanced customer satisfaction rates by providing exceptional service and addressing customer concerns promptly.
  • Streamlined sales processes for increased efficiency and improved team performance.
  • Mentored junior sales associates, resulting in their rapid progression within the company.
  • Collaborated with cross-functional teams to develop new product offerings that met customer needs.
  • Developed strong relationships with key clients, ensuring their continued loyalty and repeat business.
  • Delivered consistent results by setting clear expectations and holding team members accountable for meeting or exceeding targets.
  • Optimized resource allocation by analyzing workload distribution among team members and adjusting assignments as needed to maximize productivity.
  • Managed conflict resolution within the team effectively, promoting open communication and positive collaboration among members.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Handled cash register operations and customer transactions to process payments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Performed inventory control procedures to manage stock.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Developed and maintained knowledge of current sales and promotions.
  • Greeted customers and provided product advice to increase sales.
  • Processed and stocked merchandise in accordance with store standards.

Receptionist

Premier Cpap
01.2022 - 01.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Reduced incoming call response time by implementing effective call routing system.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.

Assistant Manager

C.R. Medical Group Inc.
05.2005 - 03.2022
  • Processing all medical claims from healthcare services
  • Medical coding extracting billable information from medical records and clinical documentation.
  • Health Insurance Verification of patient eligibility
  • Coordinate and supervise daily operations and activities.
  • Assist with policy compliance.
  • Handling copays and other office charges
  • Training medical students working on their residency each procedures and protocols when dealing with patients.
  • Processing medical files for court related cases

Office Coordinator

Gamry Locksmith
08.2000 - 05.2005
  • Maintaining high level of customer engagement and service
  • Processing all accounts payable in timely manner
  • Scheduling all workload for each locksmith
  • Inventory management, inventory optimization of all components and parts.

Customer Service

Memorial Plan
06.1994 - 08.2000
  • Controlling incoming calls and directing towards sales personnel
  • Scheduling appointment with sales personnel
  • Maintaining all documents and files.

Education

Accounting And Business Management

Florida Technical College
Miami
09.2007

Skills

  • Employee Performance Evaluations
  • Recruiting and interviewing
  • Cost Reduction
  • Task Delegation
  • Employee Schedule
  • Money Handling
  • Staff Development
  • Compliance understanding
  • Policy Enforcement
  • Retail Operations Management
  • Customer rapport
  • Budgeting and finance
  • Knowledge in Hedis procedures

References

References available upon recuest

Certification

  • Certified Billing and Coding, Florida Tech College-2019

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Team Lead Sales Associate

Star Express
01.2023 - Current

Receptionist

Premier Cpap
01.2022 - 01.2023

Assistant Manager

C.R. Medical Group Inc.
05.2005 - 03.2022

Office Coordinator

Gamry Locksmith
08.2000 - 05.2005

Customer Service

Memorial Plan
06.1994 - 08.2000

Accounting And Business Management

Florida Technical College

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Diyanira Cardona