Diyon Ellis-Wilcox
Green Cove Springs,FL
Summary
Dynamic and results-oriented professional with a proven track record at Bey Cameron Shaw LLC., excelling in customer service and data entry. Leveraged positive attitude and organizational skills to enhance office efficiency and client satisfaction. Demonstrated ability to improve processes, achieving a significant reduction in supply expenditures. A dedicated team player, adept at solving complex problems and improving customer relations.
Overview
9
9
years of professional experience
Work History
Office Assistant
Bey Cameron Shaw LLC.
07.2021 - 05.2024
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Assisted with onboarding of new employees.
- Compiled and analyzed data to produce reports.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Purchased and maintained office supplies.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
Customer Service Associate
Speedway Gas Station
11.2023 - 02.2024
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Professional House Cleaner
Florida Sunshine Cleaning
05.2020 - 10.2020
- Wiped walls, decoration, and appliances.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disassembled lighting fixtures for thorough cleaning.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Maintained a high level of hygiene in clients'' homes by sanitizing surfaces and disinfecting high-touch areas.
- Provided exceptional customer service by addressing concerns promptly and adapting services based on feedback received from clients.
- Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
- Adhered strictly to safety protocols while using chemicals or equipment, minimizing risks of accidents or injuries.
Server
Soul Food Bistro
02.2017 - 08.2019
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Lawn Care Technician
All About Turf
02.2015 - 01.2017
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Enhanced teamwork by sharing expertise with colleagues regarding best practices in landscaping techniques.
- Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
- Maintained and serviced lawn care equipment to enhance longevity.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
- Seeded, sodded and hydroseeded lawns to provide visually appealing outdoor space.
- Supported business development by offering exceptional service that led to referrals from satisfied customers.
- Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.
- Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
Education
High School Diploma -
Terry Parker High School
Jacksonville, FL06-2014
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Organizing and Categorizing
- Verbal Communication
- Dedicated Team Player
- Administrative Support
- Mail handling
- Professional and mature
- Strong Problem Solver
- Payment Processing
- Issue Resolution
- Proofreading
Timeline
Customer Service Associate
Speedway Gas Station
11.2023 - 02.2024
Office Assistant
Bey Cameron Shaw LLC.
07.2021 - 05.2024
Professional House Cleaner
Florida Sunshine Cleaning
05.2020 - 10.2020
Server
Soul Food Bistro
02.2017 - 08.2019
Lawn Care Technician
All About Turf
02.2015 - 01.2017
High School Diploma -
Terry Parker High School
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