Diyorjon Mamashofiev
Key West,FL
Summary
Knowledgeable Reservations Agent willing to go the extra mile to turn prospects into happy customers. Promoting a great work ethic coupled with exemplary communication skills. Pursuing a great position at an exciting company where hard work is valued. Highly adaptable and community-focused professional with a passion for diverse experiences. A quick learner and self-motivated individual with strong organizational skills and a punctual commitment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Reservations Agent
Southernmost Beach Resort
Key West, United States
12.2022 - Current
- Assisting and advising customers who may be choosing from a variety of travel options
- Making reservations for customers based on their various requirements and budgetary allowances
- Checking the availability of accommodation or transportation on the customers' desired travel dates
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest
- Processing payments and sending confirmation details to customers
- Sorting out any issues that may arise with bookings or reservations
- Selling and promoting reservation services
- Answering any questions customers might have about the reservation process
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations
- Providing support to customers who may need to amend or cancel a reservation
Operations Assistant
D.B Taxi
Key West, FL
11.2022 - 05.2024
- Assigned drivers to customers based on their location, destination, and availability.
- Monitored driver locations and assigned appropriate vehicles for each customer request.
- Resolved customer complaints promptly.
- Maintained communication with drivers via radio or phone throughout the day to ensure efficient dispatch services were provided.
- Kept track of taxi availability and estimated times of arrival at pickup locations.
- Coordinated with local businesses to provide transportation services when needed.
- Ensured compliance with all applicable laws related to taxi operations and safety regulations.
- Created content for promotional materials, including brochures, flyers, and websites.
- Designed graphics and logos for advertisements and other marketing collateral.
Customer Service Representative
Domino's Pizza
Key West, United States
02.2021 - 10.2022
- Provided professional customer service by warmly greeting and assisting customers with their orders.
- Engaged in tasks such as welcoming customers, addressing phone queries, and delivering exceptional customer service.
- Managed the point-of-sale system and processed customer payments.
- Maintained adherence to Domino's Pizza standards, ensuring uniformity of products.
- Maintained a clean and organized work environment from our customer's viewpoint.
- Maintained a professional appearance at all times in compliance with the Domino's Pizza Grooming Standards.
Education
Associate of Arts - Business Administration
The College of The Florida Keys
Key West, FL05-2025
High School Diploma - Mathematics
Key West High School
Key West05-2024
Skills
- Proficient in Microsoft Office Suites
- Skilled in Adobe Products
- Opera PMS
- Navis CRM
- Email Etiquette
- Phone inquiries
- Marketing Strategies
- Upselling proficiency
- Workflow Optimization
- Organizational Management
- Fluent in Tajik and English
Certification
- Microsoft Office Suits
- Adobe Photoshop
- Adobe Premiere Pro
- Adobe Illustrator
- Adobe InDesign
Languages
- English, Full Professional
- Uzbek, Limited Working
Motto
Rather Be Good at Everything Than be Really Great at Only One Thing.
Languages
English
Native/ Bilingual
Uzbek
Native/ Bilingual
Affiliations
- Gardening
- Tennis
- Cruising Around Town
Timeline
Reservations Agent
Southernmost Beach Resort
12.2022 - Current
Operations Assistant
D.B Taxi
11.2022 - 05.2024
Customer Service Representative
Domino's Pizza
02.2021 - 10.2022
- Microsoft Office Suits
- Adobe Photoshop
- Adobe Premiere Pro
- Adobe Illustrator
- Adobe InDesign
Associate of Arts - Business Administration
The College of The Florida Keys
High School Diploma - Mathematics
Key West High School
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