Summary
Overview
Work History
Education
Skills
Professionaloverview
Timeline
SoftwareEngineer
Diyya Miller

Diyya Miller

Lanham,United States

Summary

Leader who creates strategic alliances with organization partners to effectively align with and support key business initiatives. Builds and retrains high performance teams by hiring, developing and motivating skilled professionals. Drives profitable sales and service metrics and is consistently raising the bar.

Overview

13
13
years of professional experience

Work History

General Manager

Five Below
10.2017 - Current
  • Responsible for operation execution and total store follow up
  • Driving customer service and ensuring sales goals are met
  • Recruiting, hiring and training store management and sales associates the store standards and company’s values
  • Ensure compliance with all Operational Procedures
  • Manage weekly and monthly payroll budgets
  • Ensure Merchandising directives are executed and met
  • Ensure the execution of data integrity process and physical inventory
  • Ensure receiving and stocking procedures are properly followed and maintained
  • Hold team accountable for their job responsibilities
  • Reviews all corporate communication and prioritizes/plans accordingly

General Manager

Gap Inc. Old Navy
11.2014 - 04.2016
  • Leading team to deliver a profitable business plan
  • Ensured store achieved key metrics and sales goals
  • Ensured the brand vision came to life within the store through merchandising standards
  • Drive profitable sales through forecasting and scheduling
  • Manage store budget for daily operations
  • Hired, trained and developed team the brand standards
  • Lead the implementation and execution of all standard operating procedures and initiatives

Assistant Sales and Service Manager

Toys R Us/ Babies R Us
06.2012 - 11.2014
  • Managed a staff of 30 associates to ensure the sales floor and registry standards were upheld at all times
  • Successfully managed sales functions in a 17-million-dollar department
  • Handled all customer related problems on a day-to-day basis
  • Trained, developed and coached team on store’s processes to increase store’s productivity
  • Supervised team on merchandising projects
  • Coordinated store events to market and demonstrate product to expecting moms
  • Developed strategies for ongoing sales while maintaining customer base and high levels customer satisfaction; maintained a 92% registry mystery shop within the store

Store Manager

DSW
07.2011 - 06.2012
  • Oversaw operations of a 9.5-million-dollar store; Increased sales in 2011 by 7% moving the store to #23 in the company from #25 out of 388 stores
  • Screened, interviewed, hired and terminated employees; performed compensation reviews and facilitate employee development; managed 45 associates and 4 direct reports
  • Managed payroll through effective schedule building; ended the year under 25 hours in payroll
  • Developed strategies for ongoing sales while maintaining customer base and high levels of customer satisfaction; ran a 43.5% traffic conversion which was #1 within district and increased our customer loyalty program by 2.8% to comp enrollment from the previous year
  • Audited paperwork pertaining to receiving, transfers, damages and return to vendors to ensure accuracy of inventory; shrink decreased in January 2012 from a 2.12 to a 1.94 and decreased in June 2012 from a 1.94 to a 1.27
  • Solved problems that affected the store's service, efficiency and productivity

Education

Bachelor Of Science - Business Administration

Westwood College
Annandale, Virginia
04.2010

Associate Of Science - Business Administration

Prince Georges Community College
Largo, Maryland
01.2005

Skills

  • Results oriented
  • Customer focused
  • Training and development
  • Operations management
  • Reports generation and analysis
  • Financial records and processing
  • Policy/program development

Professionaloverview

Leader who creates strategic alliances with organization partners to effectively align with and support key business initiatives. Builds and retrains high performance teams by hiring, developing and motivating skilled professionals. Drives profitable sales and service metrics and is consistently raising the bar.

Timeline

General Manager

Five Below
10.2017 - Current

General Manager

Gap Inc. Old Navy
11.2014 - 04.2016

Assistant Sales and Service Manager

Toys R Us/ Babies R Us
06.2012 - 11.2014

Store Manager

DSW
07.2011 - 06.2012

Bachelor Of Science - Business Administration

Westwood College

Associate Of Science - Business Administration

Prince Georges Community College

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Diyya Miller