Dasha DeGeorge
Summary
Results-driven professional with extensive experience in human resources, customer service, and administrative operations. Proven expertise in talent acquisition, employee relations, and process optimization. Strong ability to deliver high-quality service in fast-paced environments, ensuring compliance with regulations such as HIPAA and FMLA. Seeking to leverage a diverse skill set to contribute to organizational success.
Overview
10
10
years of professional experience
Work History
CALL CENTER REPRESENTATIVE
Georgia Center For Sight
05.2024 - 01.2025
- Company Overview: Athens, GA
- Managed high-volume inbound calls across three office locations, providing detailed information about procedures and scheduling appointments
- Verified patient insurance and eligibility, co-pay and balance due
- Ensuring accurate record-keeping in electronic health systems
- Collaborated with healthcare professionals to maintain a seamless patient experience while adhering to HIPAA
- Athens, GA
REMOTE INBOUND CALL CENTER REPRESENTATIVE
Aucera
01.2023 - 09.2024
- Company Overview: Remote
- Provided exceptional customer service, addressing inquiries and resolving complaints effectively
- Utilized CRM software to document interactions and maintain accurate account records
- Managed inbound calls efficiently, resolving customer queries and enhancing satisfaction
- Developed expertise in remote communication tools, boosting productivity
- Streamlined call handling processes, reducing average call duration while maintaining high-quality service
- Consistently met and exceeded performance targets
- Provided empathetic customer support, addressing concerns and offering tailored solutions
- Collaborated with team members to share best practices
- Meticulously documented customer interactions, ensuring accurate information for follow-ups
- Maintained up-to-date knowledge of products and services
- Remote
FRONT DESK MEDICAL RECEPTIONIST
Urgent Care of Oconee
11.2023 - 05.2024
- Company Overview: Athens, GA
- Welcomed patients, enhancing clinic atmosphere and efficiency
- Streamlined patient check-in process through EMR system reducing wait times and enhancing overall experience
- Implemented efficient scheduling system, boosting appointment adherence
- Provided compassionate support to patients, addressing concerns and facilitating smooth communication between patients and medical team
- Ensured meticulous record-keeping, maintaining HIPAA compliance
- Coordinated complex schedules, optimising resource allocation
- Managed multi-line phone system, ensuring prompt and professional communication
- Verified patient insurance and eligibility, co-pay and balance due
- Ensuring accurate record-keeping in electronic health systems
- Athens, GA
HUMAN RESOURCES MANAGER
EBM Managed Services
12.2021 - 02.2023
- Company Overview: Hybrid Athens GA
- Supervised a team of five recruiters across multiple states, maintaining a robust talent pipeline
- Implemented Bullhorn CRM, optimizing the recruitment process and replacing legacy systems
- Managed pre-employment processes, including background checks, drug testing, and onboarding for eight companies
- Handled sensitive information with strict adherence to HIPAA and FMLA regulationsLed HR operations, driving efficiency through CRM implementation and streamlining pre-employment processes for multiple companies, ensuring regulatory compliance
- Hybrid Athens GA
Staffing Coordinator
Intuition Employment
03.2021 - 12.2021
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Developed and facilitated new-hire orientations.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
- Collaborated with hiring managers to understand specific position requirements and develop tailored recruitment strategies.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
Administrative Assistant
JBSA Lackland AFB
04.2015 - 11.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Bachelor of Science - Human Resources Management
MyCAA- Military Spouse College
San Antonio, TX06-2015
High School Diploma -
Stone Coastal Academy
Jefferson, GA05-2007
Skills
- CRM Implementation
- Talent Acquisition
- Background Screening
- Onboarding Strategy
- Conflict Resolution
- Employee Engagement
- Customer Service
- Insurance Verification
- Data Entry
- Scheduling
- Healthcare Compliance
- Patient Interaction
- HIPAA
- EMR
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Inbound phone calls
- Appointment scheduling
- Payment processing
- Account updating
- Technical support
Timeline
CALL CENTER REPRESENTATIVE
Georgia Center For Sight
05.2024 - 01.2025
FRONT DESK MEDICAL RECEPTIONIST
Urgent Care of Oconee
11.2023 - 05.2024
REMOTE INBOUND CALL CENTER REPRESENTATIVE
Aucera
01.2023 - 09.2024
HUMAN RESOURCES MANAGER
EBM Managed Services
12.2021 - 02.2023
Staffing Coordinator
Intuition Employment
03.2021 - 12.2021
Administrative Assistant
JBSA Lackland AFB
04.2015 - 11.2016
Bachelor of Science - Human Resources Management
MyCAA- Military Spouse College
High School Diploma -
Stone Coastal Academy
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