DJ CASTNER
Palm Harbor,FL
Summary
Operations professional with over 21 years of experience in strategic planning and fiscal oversight, expert in business strategy and team leadership. Key achievements include growing a region to over 100,000 members and boosting profit levels by 20% through strategic business tactics. Seeking a Director of Operations position at RISE Medical Cannabis Dispensary, where I bring my strategic planning and fiscal oversight skills to support your mission of achieving operational excellence and sustained growth.
Overview
23
23
years of professional experience
Work History
Regional Director of Operations
Mammoth Holdings
01.2025 - 06.2025
- Oversee multi-site operations across a designated territory, ensuring consistent excellence in service delivery, safety, and customer satisfaction.
- Lead and develop high-performing teams across all levels, focusing on employee engagement, retention, and continuous improvement through coaching and training.
- Dramatically transformed the region’s performance and morale—elevated the territory from the lowest-performing district to a competitive, bonus-achieving operation.
- Drive operational efficiency and profitability by optimizing workflows, managing labor and chemical costs, and implementing strategic initiatives across locations.
- Monitor and maintain equipment standards, ensuring peak performance and minimal downtime through proactive maintenance and vendor coordination.
- Execute strategic growth initiatives, including new location launches, territory expansion, and integration of acquired sites.
- Partner cross-functionally with corporate departments (HR, Marketing, Finance) to align operational performance with company objectives.
- Analyze KPIs and financials to identify trends, troubleshoot underperformance, and implement corrective actions that enhance site productivity and revenue.
Regional Director of Operations
ModWash
06.2020 - 12.2024
- Orchestrated business strategy implementation to boost long-term success and increase profit levels at the store levels.
- Oversaw daily operations, managing staff, optimizing workflows, and implementing training programs that enhance team performance and culture.
- Increased profit levels 20% by orchestrating business strategy implementation and labor cost reduction.
- Enhanced operational efficiency by managing daily operations for a team of 500 plus.
- Improved team performance through strong leadership, empathetic coaching, and implementing training programs to create a cohesive team culture.
- Achieved 120% growth in a competitive market by leveraging strong leadership and strategic planning.
- Increased regional net promoter score by 20%, resulting in a 15% increase in memberships month over month.
- Manage a network of 60 locations, coordinating operations across a multiple states and 50% of the companies annual budget (~$100 million).
- Report directly to ownership and collaborates on weekly leadership meetings.
Managing partner
Woodie's wash shack
11.2020 - 05.2022
- Led successful conversion from Mt. Washmore to Woodie's, enhancing systems, equipment, and staff.
- Expanded member base from 1,700 to 3,000 through employee development and exceptional service.
- Managed and improved the largest fleet account in Woodie's history by partnering with local police.
- Streamlined operations, achieving growth from $1.2M to $2M in under 18 months.
- Enhanced operational efficiency by optimizing internal policies and processes.
- Delivered strategic business improvements, increasing staff retention and industry rankings.
- Generated new revenue streams by reducing costs, managing schedules, and performing risk analysis.
- Highlight your accomplishments, using numbers if possible.
Travel team technician, elite
Elite
09.2019 - 11.2020
- Calibrated machines to maintain required productivity levels and adherence to quality standards
- Documented production information via daily system logs and discussed non-conformance issues with management
- Inspected final products to assess compliance with quality standards and established tolerances
- Resolved service issues quickly to maintain productivity goals
- Organized work to meet demanding production goals with 100% success rate
- Enthusiastically took on additional shifts during peak work periods to keep projects on schedule
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
General manager
Sunshine car wash – c enterprises corp
01.2017 - 07.2019
- Improved productivity and cut costs by 25% through efficient staff and operations management
- Achieved margin targets by organizing budgets, overseeing P&Ls, and aligning with growth plans
- Delivered business strategy and systems to enhance operational quality and team efficiency
- Boosted business success by devising processes and solutions leveraging industry trends
- Maximized efficiency via coaching and mentoring 50+ personnel on procedures and operations
- Led company growth, strategic vision, and long-range planning to improve revenue streams
Route manager
Trugreen landcare
05.2002 - 12.2016
- Monitored on-time delivery reliability and performance indicators
- Diagnosed and maintained equipment for optimal functionality
- Developed customer landscaping plans with budgets over $500
- Increased revenue by $3000+ monthly through product promotion
- Resolved customer concerns promptly, enhancing satisfaction
- Achieved #1 account retention via quality deliverables
Education
GED -
St pete community college
09.2019
Skills
- Business Strategy
- Quality Assurance
- Schedule Management
- Team Building
- Team Leadership
- Voip
KEY ACHIEVEMENTS
- Membership Growth Success: Grown region to over 100,000 members
- Cost Reduction Achievement: Reduced staffing and operational costs by 25% while improving productivity.
- Profit Growth Increase: Boosted profit levels 20% by implementing strategic business tactics and reducing labor costs.
- Market Expansion Success: Achieved 120% growth in new market by employing strong leadership and strategic planning skills. Solely responsible for 15 new store openings and retrofit facilities.
Timeline
Regional Director of Operations
Mammoth Holdings
01.2025 - 06.2025
Managing partner
Woodie's wash shack
11.2020 - 05.2022
Regional Director of Operations
ModWash
06.2020 - 12.2024
Travel team technician, elite
Elite
09.2019 - 11.2020
General manager
Sunshine car wash – c enterprises corp
01.2017 - 07.2019
Route manager
Trugreen landcare
05.2002 - 12.2016
GED -
St pete community college
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