Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach.
Overview
5
5
years of professional experience
Work History
Server
Giovanni's
Bronx, NY
01.2018 - 01.2020
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Server
Buffalo Wild Wings
Manhattan, NY
08.2017 - 02.2018
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Checked identification to enforce age requirement for alcoholic beverages.
Upsold high-profit items.
Supervisor
The Roof At The Viceroy Hotel Group
Manhattan, NY
07.2015 - 07.2017
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Scheduled deejays for live music nights.
Escorted VIP clientele in and around the premises when needed.