Summary
Overview
Work History
Education
Skills
Timeline
Server

John Lagares

Manhattan,NY

Summary

Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach.

Overview

5
5
years of professional experience

Work History

Server

Giovanni's
Bronx, NY
01.2018 - 01.2020
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

Server

Buffalo Wild Wings
Manhattan, NY
08.2017 - 02.2018
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Upsold high-profit items.

Supervisor

The Roof At The Viceroy Hotel Group
Manhattan, NY
07.2015 - 07.2017
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Scheduled deejays for live music nights.
  • Escorted VIP clientele in and around the premises when needed.

Education

Associate of Applied Science - Criminal Justice

Monroe College

Skills

  • Microsoft (Office)
  • 50 Wpm
  • Bilingual (Spanish/English)
  • Team work
  • Conflict resolution
  • Point of sale knowledge
  • Seven-rooms/OpenTable knowledge
  • High-volume dining
  • Cash handling expert
  • Menu memorization
  • Communication skills
  • Inventory oversight
  • Training and development

Timeline

Server

Giovanni's
01.2018 - 01.2020

Server

Buffalo Wild Wings
08.2017 - 02.2018

Supervisor

The Roof At The Viceroy Hotel Group
07.2015 - 07.2017

Associate of Applied Science - Criminal Justice

Monroe College
John Lagares