James (DJ) Doles
Grand Rapids
Summary
Automotive maintenance professional offering strong track record in vehicle service and repair. Known for precision in performing oil changes, tire rotations, and basic diagnostics to ensure optimal vehicle performance. Team-oriented and results-driven, consistently flexible to meet evolving customer needs. Key skills include vehicle inspection, lubrication, and customer interaction.
Punctual Oil Changer bringing 3 years of vehicle maintenance and repair. Well-versed in testing vehicles, repairing mechanical equipment, and completing oil changes. Familiar with maintenance process for large majority of auto makes and models. Friendly and team-minded individual dedicated to delivering high-level customer service.
Hardworking Lube Technician with impressive vehicle maintenance knowledge and strong work ethic. Trained and mentored new employees. High-level mechanical, organizational and communications skills enabled achievement of desired results in fast-paced environment.
Overview
6
6
years of professional experience
Work History
Busser and Dishwasher
Wealthy Street Bakery, Grand Rapids, MI
12.2019 - 01.2021
- Bussing Tables, Cleaning Dishes, light cooking
Mentor and Counselor
Community Kids Ministry, Grand Rapids, MI
10.2020 - 06.2021
- Led kids in worship, relationship building
- Assisted in day camp activities and Bible Study
- Organized and worked at special community events
Front line cast member
Celebration Cinema Studio Park, Grand Rapids
05.2021 - 12.2021
- Greeted guests and took ticket and food orders at front counter, operated cash register
- Cleaned theaters after shows
Team Member
Chick Fil-A
12.2021 - 04.2022
- Outside order taking, customer service, operated mobile cash register
- Operated inside cash register and fulfilled orders
Guest Service Specialist
Mister Car Wash, Grand Rapids, MI
05.2022 - 09.2023
- Assisting guests at Kiosk, selling memberships, answering questions
- Loading cars onto conveyor, operating visual queue
- Cleaning tunnel, checking vacuums, opening and closing tasks
- Trained new team members on company protocols and service standards to maintain quality.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Assistant Manager
Valvoline
09.2023 - 12.2023
- Managed daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored new staff on operational procedures and best practices.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Manager
Belle Tire
12.2023 - 03.2024
- Led team members in daily operations, ensuring adherence to company policies and procedures.
- Developed training materials for new employees, enhancing onboarding efficiency and knowledge retention.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Quick Lube Technician
Perfomance Plus
03.2024 - 09.2024
- Performed routine oil changes and fluid replacements for various vehicle makes and models.
- Conducted inspections to identify potential mechanical issues and recommend necessary services.
- Collaborated with team members to improve service efficiency and reduce customer wait times.
- Assisted in training new technicians on proper procedures and best practices for quick lube services.
- Provided exceptional customer service by addressing inquiries and explaining service recommendations clearly.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
Quick Lube Technician
Borgman Ford
09.2024 - 08.2025
- Utilized diagnostic tools to assess vehicle performance and determine required maintenance tasks.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Worked alone or in team-based systems to complete up to [Number] oil changes each day.
- Supported overall shop efficiency by assisting with minor repair work when needed alongside quick lube services.
- Displayed excellent problem-solving skills when faced with unforeseen challenges during service appointments.
- Assisted in training new employees on proper techniques, safety protocols, and company policies, contributing to a well-prepared team.
- Performed tire rotations, fluid checks, and other preventive maintenance tasks to help prolong vehicle life and improve performance.
- Improved customer satisfaction by providing efficient and thorough maintenance services for their vehicles.
- Recommended additional services based on vehicle inspection findings, helping customers stay proactive about their car care needs.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
Education
High School Diploma -
Grand Rapids Christian High School
Grand Rapids, MI05-2022
Skills
- Hospitality, Customer Service, Cleaning, Marketing, Bi-lingual (Spanish)
- Oil change expertise
- Battery replacements
- Oil changes
- Tire rotations
- Windshield wiper replacement
- Filter replacement
- Customer relations
- Fluid checks
- Battery testing
- Transmission fluid checks
- Tire changing and rotation
- Customer service
- Safety checks
- Dependable and responsible
- Verbal and written communication
- Tire damage repair
- Parts ordering
- Power tools
- Relationship building
- Inspecting vehicles
- Willing to learn
- Teamwork
- Teamwork and collaboration
- Team player
- Customer satisfaction
- Team collaboration
Timeline
Quick Lube Technician
Borgman Ford
09.2024 - 08.2025
Quick Lube Technician
Perfomance Plus
03.2024 - 09.2024
Assistant Manager
Belle Tire
12.2023 - 03.2024
Assistant Manager
Valvoline
09.2023 - 12.2023
Guest Service Specialist
Mister Car Wash, Grand Rapids, MI
05.2022 - 09.2023
Team Member
Chick Fil-A
12.2021 - 04.2022
Front line cast member
Celebration Cinema Studio Park, Grand Rapids
05.2021 - 12.2021
Mentor and Counselor
Community Kids Ministry, Grand Rapids, MI
10.2020 - 06.2021
Busser and Dishwasher
Wealthy Street Bakery, Grand Rapids, MI
12.2019 - 01.2021
High School Diploma -
Grand Rapids Christian High School
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