Micorsoft office
D.J. Kaml
Associate
Phoenix,AZ
Summary
Dedicated customer service professional with a strong understanding of service delivery and proven ability to handle multiple tasks simultaneously. Committed to cultivating and maintaining professional relationships to drive business profitability. Passionate about ensuring long-term customer satisfaction through exceptional service and unmatched support. Proficient in implementing customer service best practices and exploring relevant options. Skilled in driving revenue through effective promotion and problem-solving techniques.
Overview
18
18
years of professional experience
3
3
Certification
Work History
Associate
The UPS Store
10.2023 - Current
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Expert knowledge and use of CMS, UPM, CAMS, Store Commerce, Container Management, Center Management, Open and Closing of Store, Mail Forwarding, Packing, Shredding, and Faxing.
- Open and Closed store for over a year.
- Trained 5 new employees in the workings of the company
- Handling customer concerns and problems in the absents of a manager.
- Working with corporate representative to get stores up to date with paperwork and programs.
Material Handler
Honeywell
05.2023 - 08.2023
Certified Forklift Operator/ Dock Manager
Thriftbooks
06.2022 - 01.2023
- Rewrote the Standard Operating procedures for the Dock positions detailing and simplifying the jobs and paperwork
- Made and organized the FIFO (First in First Out) list detailing what sources should go out first to ensure constant flow of work
- Trained and Supervised a total of 7 new forklift drivers in both driving safety, warehouse source management, and paperwork
Machine Operator
Spoke Custom
07.2021 - 12.2021
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Maintained energy and enthusiasm in fast-paced environment
- Sock hand press, blanket machine, sleave hand press, logout for all above, BMC operator installing both running and maintain of printers and operation of program to run said printers
- Eager to learn new machines and computer programs
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
- Manually set up machinery
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
Level 6 Machine Operator and BMC
District Photo Inc
07.2018 - 07.2020
- Mug wrap, shuttle press, hand press, blanket machine, logout for all above, BMC operator installing both running and maintain of printers and operation of program to run said printers
- Eager to learn new machines and computer programs
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
- Manually set up machinery
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
Package Handler
FedEx Ground Phoenix Hub
07.2016 - 07.2018
- Works in trucks as package handler but specializes in IC loading and IC belt picking
- Learned all necessary package loading techniques such as how to build a wall, proper lifting, etc
- Had been teaching other new hires even though not in the position of trainer but wanting them to succeed even without having title or position is more important
- High want to learn new positions and techniques
- Fastened receipts, packing slips and bills of lading, to shipments leaving facility
- Removed jams and unblocked conveyor system to maintain flow of goods
- Prepared pallets of boxes for easy transportation between storage locations
Sales Rep. Supervisor
The Home Depot
10.2014 - 06.2015
- Met incoming customers and provided immediate assistance
- Listened to customer needs and preferences to provide accurate advice
- Trained all new sales employees on effective techniques
- Increased purchase totals by recommending additional items
- Organized items in visually appealing manner
- Answered incoming telephone calls with professional and knowledgeable responses
- Created attractive displays
- Developed and executed sales promotions
- Maintained up-to-date knowledge of customer buying habits
- Developed and delivered engaging sales presentations to convey product benefits
- Increased sales by offering advice on purchases and promoting additional products
- Promoted to Full-Time after only 3 months
- Mentored 4 new sales associates in 6 months at The Home Depot
Head Cashier
Harbor Freight Tools
02.2013 - 10.2014
- Saved company money on consistent basis by working with loss prevention to monitor high-risk areas
- Resolved 94% of customer service issues within 1-2 days to maximize loyalty and retention
- Assessed customer needs and responded to questions
- Cleaned and straightened work area
- Issued receipts for purchases and gifts
- Bagged merchandise by following standard procedures
- Organized register supplies
- Worked with customer service to resolve issues
- Rotated stock to maintain freshness
- Provided professional and courteous service at all times
- Worked overtime shifts during busy periods
- Helped customers complete purchases, locate items and join reward programs
Assistant Store Manager
GameCrazy
04.2008 - 03.2010
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
Head Referee
Westworld Paintball
05.2006 - 04.2008
- Explained and taught regulations and rules to players and coaches
- Verified accuracy of score calculations before winners were announced
- Navigated difficult situations using effective communication and explanation of game rules
- Promoted good sportsmanship among players
- Inspected sporting equipment for compliance with safety and event regulations
- Assessed players and equipment to verify conformance to event rules and safety standards
- Educated athletes and fellow officials about game rules and regulations
- Officiated hundreds of games over 2 year period
Education
High School Diploma -
Maryvale High School
Phoenix, AZ05.2008
Skills
- Expert knowledge and use of CMS, UPM, CAMS, Store Commerce, Container Management, Center Management, Open and Closing of Store, Mail Forwarding, Packing, Shredding, and Faxing
- Customer Service
- Time Management
- Computer Skills
- Leadership Qualities
- Customer interaction
- Cash register
- Relationship Building
- Operations support
- Safety and compliance
- Equipment monitoring
- Assembly and production
- Materials management
- Manufacturing
- Equipment operation
- Forklift Operation
- Machine Calibration
- Drawer management
- Point-of-sale system operation
- 10-Key Operation
- Microsoft Office Operation
- Professional appearance
- Receive return merchandise
- Mathematical strengths
- Forklift
- Reach truck
- Order picker
- Pallet jack
- Scissor lift
- Warehouse experience
- Windows
- Typing
- Quality control
- Team management
- POS
- Assembly
- Sales
- Driving
Certification
- Notary Public
- Fingerprint Certified both Sterling Digital and Physical card
- Forklift Certification
Timeline
Associate
The UPS Store
10.2023 - Current
Material Handler
Honeywell
05.2023 - 08.2023
Certified Forklift Operator/ Dock Manager
Thriftbooks
06.2022 - 01.2023
Machine Operator
Spoke Custom
07.2021 - 12.2021
Level 6 Machine Operator and BMC
District Photo Inc
07.2018 - 07.2020
Package Handler
FedEx Ground Phoenix Hub
07.2016 - 07.2018
Sales Rep. Supervisor
The Home Depot
10.2014 - 06.2015
Head Cashier
Harbor Freight Tools
02.2013 - 10.2014
Assistant Store Manager
GameCrazy
04.2008 - 03.2010
Head Referee
Westworld Paintball
05.2006 - 04.2008
High School Diploma -
Maryvale High School
Accomplishments
- Supervised team of 30 staff members.
- Achieved over 1 million orders a night by completing the orders and running on the teams with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchQuote
"Yesterday is history, tomorrow is a mystery, but today is a gift. That is why it is called the present"
Kung Fu Panda (2008) - Randall Duk Kim as Oogway
Software
Languages
English
Native or Bilingual
Interests
Computers
Video Games
Bowling
Hunting and Fishing
Driving
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