Summary
Overview
Work History
Education
Skills
Timeline
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DJ NTARYAMIRA

Glendale,AZ

Summary

DJ NTARYAMIRA PROFESSIONAL SUMMARY I am a proficient customer service representative able to assist those in need with the upmost attention. My experience at call centers and retail postilions lend me the ability to handle many tasks at once and prioritize the customer as the main focus. i am educated and i adhere to using deductive reasoning skills to solve problems.

Overview

6
6
years of professional experience

Work History

Benefits Outsourcing

Willis Towers Watson
08.2022 - Current
  • Managed employee benefits program, working with vendors, providers and staff to maintain strong portfolio of insurance and retirement options.
  • Managed continuous enrollment processes, as well as yearly enrollment periods.
  • Played active part in annual dependent verification with providers.
  • Calculated deductions and Leave of absence payments.

Customer Care Ambassador

Activus Connect
04.2021 - 07.2021
  • Offered simple, clear explanations to help clients and families understand Covid- 19 vaccine policies and procedures.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.

CALL CENTER AGENT

Answernet Education Services
10.2020 - 01.2021

We were contracted to work with Rio Salado college and assisted students with their needs. The students needs usually were enrolling into classes, getting information regarding classes, and paying tuition.

Call Center Agent

Empereon-Constar
07.2018 - 05.2019
  • As a call center agent my role is to take calls and assist customers in getting their internet connection up and running as well as dispatching technicians to certain areas.
  • Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

RETAIL ASSOCIATE

Target. Community College
05.2017 - 11.2017
  • Worked on the soft lines floor as a retail associate as well as a cashier.
  • My role was putting clothes in their respective positions and helping our guests check out their items.
  • Work with personnel and facilities management staff to install, remove, or relocate user connectivity equipment and devices.
  • Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
  • Present Bachelor of Science: Pharmacy Glendale.
  • Glendale May.
  • 2017 High School Diploma.

Education

Associate of Science -

GLENDALE COMMUNITYCOLLEGE
01-2022

Skills

  • P>Good telephone etiquette
  • P>Interpersonal Communication
  • P>Written Communication
  • P>Critical thinking
  • P>Microsoft Office
  • P>Customer Service

Timeline

Benefits Outsourcing

Willis Towers Watson
08.2022 - Current

Customer Care Ambassador

Activus Connect
04.2021 - 07.2021

CALL CENTER AGENT

Answernet Education Services
10.2020 - 01.2021

Call Center Agent

Empereon-Constar
07.2018 - 05.2019

RETAIL ASSOCIATE

Target. Community College
05.2017 - 11.2017

Associate of Science -

GLENDALE COMMUNITYCOLLEGE
DJ NTARYAMIRA