DJ SINGH
Dallas
Summary
Accomplished General Manager with expertise in operations oversight and customer relationship management at First Service Residential. Proven track record in optimizing portfolio profitability and achieving occupancy targets. Skilled in conflict resolution and team leadership, driving success across diverse property management roles. Consistently exceeded performance goals, enhancing community satisfaction and financial outcomes.
Overview
15
15
years of professional experience
Work History
GENERAL MANAGER
FIRST SERVICE RESIDENTIAL
- Current
- The General Manager has complete charge of the day-to-day operation of first-class, luxury condominium complex.
- Provides for the operation, maintenance, management, cleaning, sanitation, renewal, replacement, care and upkeep of the Common Areas, as described in the Condominium Association Documents (Documents), and all property of the Condominium Association (Association).
- The General Manager enforces compliance with the Rules and Regulations relative to the operation, use and occupancy of the property.
- Builds great relationships with owners, tenants, contractors, vendors and employees.
- Ability to work a flexible schedule on order to meet the needs of the residents, visitors, contractors, vendors and employees is required.
- On-call to the Board of Directors and Association employees 24-hours a day, 7-days a week, to supervise emergencies.
RESIDENTIAL PORTFOLIO MANAGER
CAMPBELL COMMUNITIES
03.2023 - 09.2023
- Responsible for ensuring a high level of performance across assigned portfolio of 600 units.
- Ensure occupancy targets are achieved through leasing and resident retention throughout portfolio.
- Prepare annual budgets, including capital expenditure budgets.
- Achieve best possible financial success.
- Seek to maximize income and minimize expenses; ensure Community Managers are actively operating communities at or above budgeted income and at or below budgeted expenses.
COMMUNITY MANAGER
JONES STREET RESIDENTIAL
04.2021 - 03.2023
- Responsible for overseeing all day to day activities of the apartment community.
- This position is accountable for achieving the financial, operational and business objectives of the property.
- Responsible for supervising on-site staff, ensuring all operations are functioning properly and in accordance with company standards.
- Ensure property is rented to fullest capacity, utilize marketing strategies to secure prospective residents and enhance closing techniques.
- Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with company requirements.
- Maintain accurate records of all community transactions and submit on timely basis, including rent rolls, delinquency reports, move-in/move-outs, invoices, etc.
ASSISTANT PROPERTY MANAGER
JEFFERSON APARTMENT GROUP
09.2020 - 04.2021
- Assists with property and office administration including reporting, managing lease files, audits and renewals.
- Collects and analyzes data on established and prospective real estate transactions.
- Assists with posting rents, daily deposits and managing delinquency through effective rent collections.
- Ensures apartment is ready for resident move in on agreed date.
- Leases and markets vacant and upcoming apartments.
- Walks apartments and reports all necessary improvements.
- Responds to current resident requests for information.
- Assists with various outreach efforts and online marketing.
- Assists in conducting market surveys and shopping competitive communities.
ASSISTANT PROPERTY MANAGER
CRESCENT HEIGHTS
04.2019 - 04.2020
- Complies with local and Federal Fair Housing Standards.
- Inspects property, including common areas, on a regular basis and reports any repair or replacement needs to the Maintenance Supervisor.
- Investigates tenant/resident disturbances, violations, or complaints, and resolves problems in accordance with regulations established in the lease agreements and/or Condominium Documents.
- Sends move out acknowledgement and notifies tenant of their responsibilities.
- Handles collections for all past tenants with a balance due.
- Accounts Receivable, Accounts Payable and Marketing liaison for property.
FRONT OFFICE MANAGER
COURTYARD BY MARRIOTT
09.2016 - 03.2019
- Utilized interpersonal and communication skills to lead, influenced, and encouraged others; advocated sound financial/business decision making; demonstrated honesty/integrity; led by example.
- Achieved and exceeded goals including performance goals, budget goals, team goals, etc.
- Managed day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Developed specific goals and plans to prioritize, organize, and accomplish your work.
- Ensured property policies are administered fairly and consistently, disciplinary procedures and documentation were completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supported the peer review process.
AREA MANAGER
TILLINGER’S
01.2011 - 09.2016
- Oversee and maintained numerous account contacts from Massachusetts to Rhode Island.
- Managed a team of over one hundred employees and supervisors between both states.
- Provided direct support and supervision to Supervisors/Lead Concierges and Staff Assistants.
- Assisted Supervisors/Lead Concierge in managing their onsite staff, providing guidance and direction.
- Developed and maintained client relationships through ongoing communication and meetings by proactively addressing and resolving issues.
- Implemented corporate and property policies & procedures by utilizing resources and tools allowing for the greatest efficiency.
- Partnered with HR and Training Manager in recruitment, managed staff performance, and participated in terminations.
- Actively participated in weekly Concierge Divisional Meetings and bi-monthly Supervisor Meetings assisting in developing and implementing new initiatives.
Education
Business/Finance
Framingham State University
Skills
- Budget preparation
- Operations oversight
- Customer relationship management
- Team leadership
- Data analysis
- Conflict resolution
- Presentation skills
- Portfolio optimization
- Profitability optimization
- Portfolio lifecycle management
- Decision-making
- Relationship building
- Compliance enforcement
- Time management
- Attention to detail
- Decision making
- Effective communication
- Technical analysis
- Property management
- Financial analysis
Awards
Excellence Of Service Awards, Vice President & Chair of Marriott International Hotels
Systems
- OnQ
- Fosee
- Active Building
- Entrata
- Building Link
- MRI
- CRM
- Respage
- RealPage
- Yardi Voyager
- Squarespace
- Rent Café
- Papersave
- Yardi
- Onesite
- Flamingo
- DocUsign
- Bluemoon
- Radix
- Payscan
Timeline
RESIDENTIAL PORTFOLIO MANAGER
CAMPBELL COMMUNITIES
03.2023 - 09.2023
COMMUNITY MANAGER
JONES STREET RESIDENTIAL
04.2021 - 03.2023
ASSISTANT PROPERTY MANAGER
JEFFERSON APARTMENT GROUP
09.2020 - 04.2021
ASSISTANT PROPERTY MANAGER
CRESCENT HEIGHTS
04.2019 - 04.2020
FRONT OFFICE MANAGER
COURTYARD BY MARRIOTT
09.2016 - 03.2019
AREA MANAGER
TILLINGER’S
01.2011 - 09.2016
GENERAL MANAGER
FIRST SERVICE RESIDENTIAL
- Current
Business/Finance
Framingham State University