Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Djamel Boudjemline

Des Moines

Summary

Dynamic Logistics Operations Specialist with a proven track record at Schneider National Inc., skilled in logistics analysis and mentoring. Enhanced operational efficiency through innovative process improvements and optimized staffing strategies. Committed to safety standards and fostering a culture of continuous improvement, ensuring exceptional service delivery and customer satisfaction.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Logistics Operations Specialist

Schneider National Inc.
01.2019 - Current
  • Collaborated with cross-functional teams to identify opportunities for process improvements, increasing overall operational efficiency.
  • Fostered a culture of continuous improvement within the logistics team by promoting best practices, encouraging innovation, and providing regular feedback on individual performance.
  • Optimized staffing levels for peak periods by analyzing workload patterns and creating a flexible labor scheduling strategy.
  • Conducted thorough analyses of competitor strategies and market trends, enabling the organization to stay ahead of the competition and maintain a competitive advantage in the logistics industry.
  • Conducted regular audits on safety practices within the facility, resulting in improved compliance rates and reduced incidents of workplace injury.
  • Streamlined logistics processes by implementing efficient inventory management systems and reducing order fulfillment times.
  • Implemented a proactive approach to demand forecasting, enabling better resource allocation planning and reducing stockouts during peak seasons.
  • Designed training programs for new employees, ensuring they were equipped with the necessary skills and knowledge to succeed in their roles as Logistics Operations Specialists.
  • Coordinated emergency response efforts during unexpected disruptions or delays in the supply chain network-minimizing negative impacts on customers and maintaining business continuity.
  • Monitored logistics performance and identified improvement opportunities.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Updated and maintained databases to track shipments and inventory.
  • Managed inventory levels to verify availability of stock for customer orders.
  • Created reports to provide insights into logistics operations and performance.
  • Monitored performance of logistics operations to identify areas for improvement.
  • Devised routing plans and schedules to facilitate safe and timely delivery of goods.

Security Officer

G4S Secure Solutions USA/Wells Fargo Vista Dr
01.2017 - 2017
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Wrote detailed reports of all security breaches and investigations.

Security Officer

NPI SECURITY / Wells Fargo Vista Dr
01.2000 - 01.2017
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

Customer Service Resolution Specialist

Yellow Freight
01.1998 - 01.2017
  • Streamlined processes for quicker issue resolution, boosting overall customer experience.
  • Implemented effective communication strategies for improved customer interactions and rapport building.
  • Enhanced customer satisfaction by promptly addressing and resolving complex issues.
  • Reduced response time by optimizing workflows and prioritizing tasks efficiently.
  • Utilized CRM software to manage customer accounts, track interactions, and monitor progress toward resolution goals.
  • Provided personalized support to customers, ensuring their needs were thoroughly addressed.
  • Served as an escalation point for challenging cases, helping resolve them quickly and effectively while preserving client relationships.
  • Assisted management with the implementation of new initiatives aimed at improving overall departmental performance.
  • Managed high call volume while maintaining exceptional service quality and professionalism.
  • Leveraged extensive product knowledge to provide accurate information and guidance to customers.
  • Conducted regular training sessions on best practices in customer service for fellow team members, enhancing overall team performance levels.
  • Handled high-pressure situations calmly while remaining focused on providing exceptional support to both internal colleagues and external clients.
  • Identified and assessed customer's needs quickly and accurately.
  • Recorded details of conversations, complaints and actions taken in CRM.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Science - Theories of Economy

UNIVERSITY OF ECOMOMICS OF ALGIERS
ALGIERS ,ALGERIA
09-1987

SCIENCE

El IDRISSI
Algiers , Algeria
09-1983

Skills

  • Microsoft office
  • Logistics analysis
  • Transportation planning
  • Warehouse management
  • International logistics
  • Shipping coordination
  • Route optimization
  • Warehouse safety
  • Shipping and receiving
  • Shipment scheduling
  • Safety standards
  • Mentoring and training

Certification

  • Licensed [Job Title] - cpr

Languages

French
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Limited Working

Timeline

Logistics Operations Specialist

Schneider National Inc.
01.2019 - Current

Security Officer

G4S Secure Solutions USA/Wells Fargo Vista Dr
01.2017 - 2017

Security Officer

NPI SECURITY / Wells Fargo Vista Dr
01.2000 - 01.2017

Customer Service Resolution Specialist

Yellow Freight
01.1998 - 01.2017

Bachelor of Science - Theories of Economy

UNIVERSITY OF ECOMOMICS OF ALGIERS

SCIENCE

El IDRISSI

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