Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Djapheline Jean Jacques

Indiantown,FL

Summary

Dependable burger king,family doller with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Hardworking Crew Member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with burger king field knowledge and dedication to going beyond to properly complete tasks. Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction. Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers. Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records. Supportive Banking Assistant with extensive bank telling and financial experience. Organized team member assists banking personnel by organizing, filing and checking bank documents and statements thoroughly. Committed to promoting and cross-selling banking products and services to customers. Confident individual willing to assist customers with opening accounts, resolving issues and processing transactions. A bilingual Manager Personal Banking knowledgeable in corporate policy oversight. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

2
2
years of professional experience

Work History

Crew Member

Burger King
Hollywood, FL
12.2023 - Current
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Assistant Manager

Family Dollar
West Palm Beach, FL
03.2023 - 08.2024
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Costume Service

TPUSA
Port Saint Lucie, FL
08.2023 - 02.2024
  • Analyzed existing processes for improvement opportunities.
  • Assisted customers with opening new accounts, answering inquiries, and processing transactions.
  • Provided customer service by responding to emails and phone calls in a timely manner.
  • Processed loan payments, deposits, transfers, wire funds, and other banking transactions accurately.
  • Identified suspicious activity or fraud attempts on customer accounts.
  • Issued debit cards and checks to customers upon request.
  • Opened new accounts and served existing customers based on individual financial needs.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Identified transaction errors when debits and credits did not balance.
  • Received and counted daily inventories of cash, drafts and checks.

Usaa Banking

USAA Bank
Port Saint Lucie, FL
08.2023 - 02.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Amazon

Amazon
Jupiter, FL
06.2022 - 07.2023
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained stock levels in accordance with company policies.
  • Organized warehouse space for efficient storage of products.
  • Operated scanners, computers, and other equipment to track orders.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.

Education

High School Diploma -

Penn Foster High School
Pennsylvania Furnace, PA
08-2023

Skills

  • Beverage Preparation
  • Menu Memorization
  • Customer Engagement
  • Safe Food Handling
  • Customer Service
  • Food Running
  • Inventory Restocking
  • Cleaning
  • Equipment Maintenance
  • Problem-Solving
  • Forklift Operation
  • Team Contributions
  • Integrity and Honesty
  • Supplies Monitoring and Restocking
  • Valid Driver's License
  • Safety
  • Positive Company Representation

Languages

English
Professional
Spanish
Full Professional
creole
Native/ Bilingual

References

References available upon request.

Timeline

Crew Member

Burger King
12.2023 - Current

Costume Service

TPUSA
08.2023 - 02.2024

Usaa Banking

USAA Bank
08.2023 - 02.2024

Assistant Manager

Family Dollar
03.2023 - 08.2024

Amazon

Amazon
06.2022 - 07.2023

High School Diploma -

Penn Foster High School
Djapheline Jean Jacques