Kelani Cliett
Hollywood,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Leasing Manager
Lakehouse Apartments
08.2020 - 02.2024
- Boosted tenant retention rates with proactive communication strategies designed to foster long-term relationships.
- Coordinated appointments to show marketed properties.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Collected, completed, and processed lease applications.
- Prepared detailed financial reports for property owners, ensuring transparency and accuracy in all transactions.
Customer Service Representative
Inktel Contact Center Solutions
01.2018 - 08.2020
- Maintained up-to-date knowledge of product and service changes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Documented and detailed calls and complaints using call center's CRM database.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Education
Associate of Arts - Business Administration
Penn Foster
Miami, FL07.2024
Skills
- Complaints Investigation
- Repair Planning
- Product Knowledge
- Data Entry
- Live chat support
- Product and service knowledge
- Call center experience
- Issue and Complaint Resolution
- Call Documentation
- Customer Education
Timeline
Leasing Manager
Lakehouse Apartments
08.2020 - 02.2024
Customer Service Representative
Inktel Contact Center Solutions
01.2018 - 08.2020
Associate of Arts - Business Administration
Penn Foster
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