Dja Stamsen Leonard
Summary
Results-driven professional with extensive experience in claims processing, inventory management, and sales. Enhanced operational efficiency and built strong supplier relationships while facilitating effective interdepartmental communication. Managed high-value inventory and streamlined logistics documentation to ensure compliance and accuracy. Consistently exceeded customer service quality expectations, contributing to increased customer satisfaction scores through proactive support.
Overview
9
9
years of professional experience
Work History
Benefits Counselor
Aon
Orlando, FL
08.2024 - Current
- Assisted clients in understanding benefits options and enrollment processes.
- Educated employees on health, retirement, and wellness programs.
- Conducted one-on-one consultations to address individual benefits inquiries.
- Collaborated with HR teams to streamline benefits communication strategies.
Sales Associate
GEICO, Government Employees Insurance
Lakeland, Florida
03.2025 - 08.2025
- Assisted customers with policy inquiries and provided product information.
- Educated clients on insurance products and coverage options available.
- Helped customers find specific products, answered questions, and offered product advice.
Property Claims Adjuster
USAA Insurance
Tampa, FL
01.2023 - 06.2024
- Evaluated property damage claims for accuracy and compliance with policy guidelines.
- Coordinated with policyholders to gather necessary information and documentation.
- Reviewed repair estimates and negotiated settlements with contractors and vendors.
- Resolved complex issues related to multiple parties involved in a single claim situation.
Supply Administration Operation Specialist
USMC, United States Marine Corps Reserves
Tampa, FL
12.2016 - 12.2022
- Managed supply administration and operations as Non-Commissioned Officer (NCO), overseeing $5 million in high-value inventory.
- Implemented robust inventory management systems to reduce discrepancies and improve accountability.
- Coordinated purchase orders and established strong relationships with suppliers for effective communication.
- Streamlined procurement processes, resulting in decreased operation times and enhanced efficiency.
Education
Bachelor of Science - Finance
University of Central Florida
Orlando, FL01-2027
Associate of Arts - Business Administration
Valencia College
Orlando, FL05-2024
Skills
- Customer relationship management
- Claims processing
- Inventory control and procurement
- Negotiation strategies
- Compliance management
- Policy interpretation
- Risk assessment
- Leadership and supervision
- Microsoft Office proficiency
- Documentation management
Timeline
Sales Associate
GEICO, Government Employees Insurance
03.2025 - 08.2025
Benefits Counselor
Aon
08.2024 - Current
Property Claims Adjuster
USAA Insurance
01.2023 - 06.2024
Supply Administration Operation Specialist
USMC, United States Marine Corps Reserves
12.2016 - 12.2022
Bachelor of Science - Finance
University of Central Florida
Associate of Arts - Business Administration
Valencia College