Certified, Experienced & Professional Information Technology Specialist. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Dalton J Dufrene
Poplarville,MS
Summary
Work History
Insight Global (Temporary)
Help Desk Specialist
01.2024 - 05.2024
Job overview
- Handled calls from Home Depot Employees that needed help with the Network or Register Issue's
- Helped HD Employee's locked out of their account or need help making an account
- Troubleshooted any Network and Infrastructure issue's stopping them from completing the task at hand
- Scanned for any security threats to infrastructure by working closely with the Cyber Security Department
- Temporary Job with Staffing Agency (5 months)
CompuCom
Field Service Technician
01.2022 - 12.2023
Job overview
- Weekly route consisted of visiting 7 Lowes Store Locations to be inspected weekly with no exceptions
- I would complete weekly route by Thursday so that Friday I could revisit any store I needed
- Performing routine maintenance on technology equipment
- Documenting installation and repairs
- Performed on-site installation, routine maintenance and minor repairs to systems
- Delivered outstanding customer service on field visits to meet corporate guidelines
- Disassembled defective machines for repair or replacement of parts
- Assisted with training of junior technicians in proper installation techniques and safety protocols
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes
- Performed annual and preventive system service maintenance
- Communicated with vendors, upper management and peers
- Prepared detailed reports documenting service activities performed on each job site.
Cint-Lucid
Lead Administrative Specialist
08.2020 - 11.2022
Job overview
- Created user accounts for new hires in Active Directory and assigned appropriate permissions
- Perform regular maintenance for phone systems, computer systems, computers, printers, network systems, and any other technical equipment
- Administer new user accounts, work email addresses, and access levels to new employees to ensure everything worked efficiently
- Ensure all computers are backed up so all files are saved in case of system crashes
- Configured Windows Server roles such as DHCP, DNS, IIS, Hyper-V
- Assisted with installation of new applications on workstations and server
- Responded promptly to incidents reported by users via phone or email tickets
- Configured VPN tunnels between remote sites for secure communication over public networks
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
NTT SECURE 24
Help Desk Analyst
05.2018 - 08.2020
Job overview
- Communicate maintenance or incidents to the business till the point of resolution
- Researched, diagnosed, troubleshot, and identified solutions for customer issues
- Managed approximately 30 or more calls, emails and faxes per day
- Tested fixes prior to deployment into production environment
- Worked with customer service supervisors to resolve customer concerns on daily basis
- Developed reports related to helpdesk activities and performance metrics
- Developed and maintained positive customer relationships resulting in increased account services and expansion.
Vivint
IT Help Desk Support Specialist
05.2015 - 05.2018
Job overview
- Managed Approximately 30 or more incoming calls, email and faxes per day
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Prioritized and organized tasks to efficiently accomplish and achieve service goals
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Displayed strong telephone etiquette, effectively handling difficult calls.
Frontier Telecommunications
Senior IT Support Specialist
01.2012 - 05.2015
Job overview
- Tackled troubleshooting and problem resolution to support end-user technical issues
- Resolved network connectivity issues with routers and switches
- Provided technical support to clients via phone, email
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved
- Monitored system performance to ensure optimal operations
- Responded promptly to service requests from staff members
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel
- Implemented security measures to protect data from unauthorized access
- Monitored IT use to maintain compliance with established processes, policies, and guidelines.
Education
MyComputerCareer.com-TechSkillsRaleigh, NC
College Graduate in Information Technology
07.2020
University Overview
Skills
- Software & Hardware Troubleshooting
- Active Directory
- Technical Support
- Problem-solving
- Flexibility
- Team Work
- Reliability
- DNS
- Remote Access Software
- Microsoft Windows Server
- DHCP
- PowerShell
- TCP/IP
- SQL
- Disaster Recovery
- VPN
- Network Troubleshooting
- Remote Support
- Hardware knowledge
- Software Knowledge
- VMWare
- IT support
- Microsoft Exchange
- System Administration
- Mac OS
- ServiceNow
- Customer support
- IT service management
- Azure
- DevOps
- SharePoint
- Data collection
- Firewall
- Documentation review
- Typing
- Network Administration
- Salesforce
- Communication skills
- Databases
- Microsoft SQL Server
- Information Security
- Cybersecurity
- Microsoft Office
- Microsoft Excel
- IP networking
- Network security
- Live chat
- Technical support
- Google Docs
- Zendesk
- Remote access software
- Application support
- Analysis skills
- LAN
- Operating Systems
- Linux
- Shell Scripting
- Load Balancing
- WAN
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- CompTIA Network+
- CompTIA Security+
- CompTIA A+
- MCSA
- Driver's License, 01/01/27
Accomplishments
Accomplishments
- Supervised team of 10 staff members.
- Achieved Employee of the month 5 times consecutively.
- Perfect Attendance for the Year
Additional Information
Additional Information
When I learned about online computer gaming as a young teenager I found that I had undeniable talent with any type of technology devices. This is what actually began my dream to work in the technology field because of how exceptional I was with electronics. I'm fond of learning new things and loved the idea of being able to one day make a career out of my passion for tech.
Work Preference
Work Type
Full TimeContract WorkImportant To Me
Career advancementCompany CultureOverview
12
years of professional experience
1
Certificate
Quote
Opportunities Don't happen.You create them.
Timeline
Help Desk Specialist
Insight Global (Temporary)
01.2024 - 05.2024
Field Service Technician
CompuCom
01.2022 - 12.2023
Lead Administrative Specialist
Cint-Lucid
08.2020 - 11.2022
Help Desk Analyst
NTT SECURE 24
05.2018 - 08.2020
IT Help Desk Support Specialist
Vivint
05.2015 - 05.2018
Senior IT Support Specialist
Frontier Telecommunications
01.2012 - 05.2015
MyComputerCareer.com-TechSkills
College Graduate in Information Technology
- CompTIA Network+
- CompTIA Security+
- CompTIA A+
- MCSA
- Driver's License, 01/01/27
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