Djeef Cherisol
Malden,MA
Summary
Dynamic Banquets Manager at Westin Boston Seaport with exceptional communication and strategic thinking skills. Proven track record in event coordination and staff leadership, enhancing guest experiences and optimizing operations. Adept at training teams and managing front desk operations, ensuring seamless service delivery and client satisfaction.
Overview
12
12
years of professional experience
Work History
Banquets Manager
Westin Boston Seaport
Boston, MA
02.2024 - Current
- Engaged with Event sales Management and head chef to finalize sales contract details.
- Developed floor plans to optimize event space utilization.
- Scheduled servers and houseman attendants to align with event requirements.
- Consulted with head chef and executive steward on meal course timing.
- Managed inventory placement for furniture, food, and beverages.
- Responded promptly to client inquiries to enhance satisfaction.
Front Desk Manager
Westin Boston Seaport
Boston, MA
09.2022 - 02.2024
- Accommodated special requests of guests to enhance overall experience.
- Supervised front desk and telephone operator activities, including emails and reservations.
- Managed training and performance reviews for staff to ensure high service standards.
- Addressed guest complaints and inquiries promptly to maintain satisfaction.
- Generated reports and feedback for presentation to directors and general manager.
- Ensured compliance with hotel policies and security requirements at all times.
Night Auditor
Liberty Hotel Boston
Boston, MA
07.2022 - 09.2023
- Facilitated special requests from guests to improve service satisfaction.
- Complied with payment policies, encompassing credit card transactions and cash management.
- Driven incremental revenue through promotion of room upgrades and package deals.
- Managed updates on room status with housekeeping, notifying of check-outs and special circumstances.
- Delivered daily mail to guests and residents promptly.
- Engaged in departmental meetings to enhance operational effectiveness.
- Liaised with maintenance team for prompt attention to guest room issues.
- Protected guest confidentiality and safety in accordance with privacy regulations.
Front Desk Agent
Hotel 140
Boston, MA
09.2016 - 06.2021
- Facilitated seamless guest experience from reservation through follow-up communication.
- Directed multi-line phone calls according to established procedures.
- Handled special requests from guests to enhance satisfaction.
- Ensured compliance with payment policies and managed cash handling practices.
- Boosted revenue by promoting upgrades and monitoring daily sell rates.
- Collaborated with housekeeping for timely room status updates and special arrangements.
- Upheld cleanliness standards at the front desk and in public areas, including the lobby.
- Provided assistance with various guest requests related to services and amenities.
Data Entry, ISO Developer
Winthrop, MA
07.2016 - 08.2016
- Insert Customer and account data from source information within time limits.
- Organizing Files and Document
- Compile very accurate Information.
- Use QuickBooks Enterprise to enter information.
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
- Test's customer and account system changes and upgrades by inputting new data; reviewing output.
- Secures information by completing database (QuickBooks Enterprise) backups.
- Maintains operations by following policies and procedures, reporting needed changes.
- Maintains customer confidence and protects operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
- Notes: Three-week Contract project
Office Assistant Extern
Pro Placement Solution
Brooklyn, NY
09.2015 - 02.2016
- Performed duties such as Created, Copying, Faxing Documents
- Outstanding Customer Service
- Create and maintain customer database.
- Receive and assist customers and visitors.
- Answered, screened, and routed incoming calls.
- Greeted Clients
- Assist and preparing Clients for Interview.
- Serves customers by backing-up receptionist; answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status.
- Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information.
- Maintains supplies by checking stock to determine inventory levels, anticipating requirements.
Customer Service
TJ Maxx
Somerville, MA
04.2014 - 10.2014
- Accepting and recording cash and credit transactions and careful maintenance of inventory.
- Advises customers by providing information on products.
- Contributes to team effort by accomplishing related results as needed.
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
- Documents sale by creating or updating customer profile records.
Education
AA - Business Admin Accounting
ASA College
Brooklyn, NY02.2016
Suffolk University
Boston, MASkills
- Excellent Communication Skills
- Fluent in Microsoft Office
- Excellent strategic thinking
- Team training and development
- Event coordination
- Time management
- Front desk operations
- Staff leadership
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Limited
Timeline
Banquets Manager
Westin Boston Seaport
02.2024 - Current
Front Desk Manager
Westin Boston Seaport
09.2022 - 02.2024
Night Auditor
Liberty Hotel Boston
07.2022 - 09.2023
Front Desk Agent
Hotel 140
09.2016 - 06.2021
Data Entry, ISO Developer
07.2016 - 08.2016
Office Assistant Extern
Pro Placement Solution
09.2015 - 02.2016
Customer Service
TJ Maxx
04.2014 - 10.2014
AA - Business Admin Accounting
ASA College
Suffolk University