Summary
Overview
Work History
Education
Skills
Timeline
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Aidouni Djelel Djelloul

Medical Receptionist
Doha,DA

Summary

Compassionate and detail-oriented professional with over 2 years of experience delivering exceptional patient-centered service in fast-paced healthcare environments, complemented by over 3 years in the hospitality sector. Expertise includes patient check-in/check-out, appointment scheduling, insurance verification, and proficient navigation of EHR systems. Demonstrated ability to resolve patient inquiries with empathy while maintaining strict HIPAA compliance, ensuring seamless administrative workflows. Strong communication skills facilitate effective collaboration with clinical teams and contribute to enhanced patient satisfaction scores.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work History

CALL CENTER OPERATOR

NAUFAR HOSPITAL
06.2024 - Current
  • Dedicated and patient-focused professional delivering high-quality telephonic support at
  • Naufar Hospital
  • . Proficient in managing inbound/outbound calls for appointment scheduling, triaging non-emergency inquiries, and providing accurate information about hospital services. Skilled in coordinating with clinical and administrative teams to resolve patient concerns efficiently while maintaining strict
  • HIPAA compliance, And confidentiality.
  • Adept at navigating (yasasii), and documenting interactions with precision.
  • Recognized for empathetic communication, reducing call wait times, and improving patient satisfaction through timely and compassionate service.

Front Office Receptionist

External Bank of Algeria-BEA
04.2022 - 01.2024
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.

Part-Time English Language Instructor

Shenoufi Mohamed High School
05.2021 - 03.2022
  • Provided support to students in understanding and improving sound and symbol relationships, spelling, punctuation, style and pronunciation with self-guided exercises.
  • Established positive classroom management boundaries to create safe, known environment for behavior among students.
  • Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.

Education

MASTER - ENGLISH LANGUAGE

UNIVERSITY OF DJILALY LYABES
09.2014 - 05.2020

certificate of recognition - FRENCH LANGUAGE

FRENCH INSTITUTION
01.2019 - 03.2020

Skills

  • Provider Data Management
  • Report Writing
  • Hospital Management Software
  • Customer Service
  • Patient Reception & Registration
  • Call Handling & Appointment Scheduling
  • Microsoft Office / EMR Systems
  • Trilingual (Arabic/English/French)
  • Data Entry & Accuracy
  • Front Desk Coordination
  • Professional Appearance

Timeline

CALL CENTER OPERATOR

NAUFAR HOSPITAL
06.2024 - Current

Front Office Receptionist

External Bank of Algeria-BEA
04.2022 - 01.2024

Part-Time English Language Instructor

Shenoufi Mohamed High School
05.2021 - 03.2022

certificate of recognition - FRENCH LANGUAGE

FRENCH INSTITUTION
01.2019 - 03.2020

MASTER - ENGLISH LANGUAGE

UNIVERSITY OF DJILALY LYABES
09.2014 - 05.2020

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