Djenaille Delcine
Saco,ME
Summary
Bilingual self-starter with strong attention to details. Maintains a high level of professionalism while providing consistent and quality service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Cashier
Burger King
11.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Tallied cash drawer at beginning and end of each work shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Practiced proper safety and sanitation standards.
Customer Service Reservation Agent
Ocean Properties Hotels Resorts
02.2018 - 10.2021
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Retailer
Cricket Wireless
02.2017 - 12.2017
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
No Degree - Criminal Justice
Broward Community College
Davie, FLHigh School Diploma -
Fort Lauderdale High School
Fort Lauderdale, Florida05.2015
Skills
- Team player with the ability to manage, delegate to others, and take on responsibility
- Capable of making decisions, and take logical and analytical approach to problems
- Ability to obtain and process Information
- Ability to plan, organize and prioritize work
- Self-motivated
- Quick learner
- Excellent Memory
- Money Handling
References
Ernie - (207) 653- 3437 , Store Manager, Burger King
Loretta Louis - (954) 305-2088, Manager, Pollo Tropical
Volunteer Experience
- Oswald Park, Fort Lauderdale, Florida, Assistant to librarian, 04/2015 - 05/2015
- Fort Lauderdale High School, Fort Lauderdale, Florida, Teacher assistant, 08/2012 - 05/2015
Timeline
Cashier
Burger King
11.2021 - Current
Customer Service Reservation Agent
Ocean Properties Hotels Resorts
02.2018 - 10.2021
Retailer
Cricket Wireless
02.2017 - 12.2017
No Degree - Criminal Justice
Broward Community College
High School Diploma -
Fort Lauderdale High School