Summary
Overview
Work History
Education
Skills
Languages
Honor Awards
Timeline
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Djene Diane

Summary

Dynamic and empathetic professional with a proven track record in enhancing guest experiences at Summit One Vanderbilt through exceptional communication and complaint handling. Skilled in computer applications and guest relations, consistently increased guest retention. Expert in fostering a welcoming environment, demonstrating both hard and soft skills in customer service excellence.

Experienced with guest interaction, conflict resolution, and ensuring guest satisfaction. Utilizes strong communication and interpersonal skills to create welcoming environment. Track record of maintaining high service standards and fostering positive guest relations.

Overview

6
6
years of professional experience

Work History

Guest Experience Ambassador

Summit One Vanderbilt
04.2021 - 06.2024
  • Assisted guests with luggage storage and retrieval, demonstrating a commitment to exceptional service in all aspects of the guest experience.
  • Resolved guest complaints efficiently, demonstrating professionalism and empathy while finding suitable resolutions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.

Beauty Advisor

Sephora USA
03.2021 - 03.2023
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Delivered exceptional service by conducting makeup demonstrations and skincare consultations for clients.
  • Enhanced client loyalty through consistent follow-up on their cosmetic needs and preferences.
  • Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
  • Maintained a clean, organized, and visually appealing counter space to create a welcoming environment for customers.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Sales Associate

Nordstrom
11.2019 - 02.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Front Desk Receptionist

LUMA Hotels
09.2019 - 12.2020
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Beauty Advisor

Ulta
03.2018 - 08.2020
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Front Desk Receptionist

Hyatt
07.2018 - 07.2019
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Developed strong working relationships with team members, fostering a positive work environment.

Education

Bachelor of Science - Nursing

Hostos Community College
Bronx, NY
06-2025

Skills

  • Strong empathy
  • Exceptional communication
  • Guest relations
  • Complaint handling
  • Cross-cultural sensitivity
  • Language proficiency
  • Customer service
  • Computer skills

Languages

French
Native or Bilingual

Honor Awards

  • Highest scored Global Regents
  • Honor Roll
  • National Spelling Bee

Timeline

Guest Experience Ambassador

Summit One Vanderbilt
04.2021 - 06.2024

Beauty Advisor

Sephora USA
03.2021 - 03.2023

Sales Associate

Nordstrom
11.2019 - 02.2021

Front Desk Receptionist

LUMA Hotels
09.2019 - 12.2020

Front Desk Receptionist

Hyatt
07.2018 - 07.2019

Beauty Advisor

Ulta
03.2018 - 08.2020

Bachelor of Science - Nursing

Hostos Community College
Djene Diane