Djeneba Kone
Gaithersburg,MD
Summary
Organized, multilingual and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Adventisthealthcare Rehabiliation
09.2023 - Current
- Enhance patient satisfaction by providing compassionate and attentive care.
- Reduces stress for patients and families through effective communication and empathetic support.
- Assist nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitor vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provide high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assist patients with daily living activities, promoting independence and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Transports patients between rooms and appointments or testing locations.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
Certified Nursing Assistant
Vantage House Nursing
04.2022 - Current
- Conduct regular rounds to monitor patients'' physical and mental status throughout shifts.
- Check patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assist with feeding and monitored intake to help patients achieve nutritional objectives.
- Care for residents in assisted living facility and delivered high-quality support to meet needs.
- Change linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Document patient information and care activities in electronic health record.
- Transports patients between rooms and appointments or testing locations.
Customer Services Assistant
European Union
02.2012 - 03.2018
- Enhanced customer satisfaction by efficiently addressing and resolving various inquiries and concerns.
- Streamlined service processes for better response times and improved overall customer experiences.
- Boosted sales performance with exceptional product knowledge and persuasive communication skills.
- Assisted customers in finding the best solutions to their needs, resulting in increased loyalty and repeat business.
- Provided support during peak hours, reducing wait times and enhancing overall customer experience.
- Consistently met performance metrics while adhering to quality standards set by the company.
- Supported colleagues during busy periods or absences by taking on additional tasks when necessary.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
Education
Nurse Assistance Certificate - Certified Nurse Assistance
Howard Community College
Columbia, MD06.2023
Bachelor of Arts - Human Resources Management
Strayer University
Washington, DC03.2009
Skills
- Specimen Collection
- Sterilization techniques
- Speaks French & Spanish
- Customer Education
- Data Collection
- Medical Equipment Operation
- Infection control standards
- Basic Life Support
- CPR Certification
- Patient Services
- HIPAA Compliance
- Client Relations
Certification
- CNA - Certified Nursing Assistant
- NCPCT - Patient Care Technician
Languages
French
Full Professional
Spanish
Full Professional
Timeline
Patient Care Technician
Adventisthealthcare Rehabiliation
09.2023 - Current
Certified Nursing Assistant
Vantage House Nursing
04.2022 - Current
Customer Services Assistant
European Union
02.2012 - 03.2018
Nurse Assistance Certificate - Certified Nurse Assistance
Howard Community College
Bachelor of Arts - Human Resources Management
Strayer University