Djenebou Cisse
Albany,NY
Summary
Dedicated and proactive professional with extensive experience in customer service, including roles in fast food, retail, and security. Proven ability to manage diverse customer needs with exceptional problem-solving skills and a focus on delivering personalized, high-quality service. Adept at handling challenging situations with patience and professionalism, ensuring positive customer experiences and efficient resolution of issues.
Overview
4
4
years of professional experience
Work History
Security Guard
Mulligan Security Corp
New York, NY
06.2023 - 08.2024
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Responded to alarms, emergencies, and disturbances.
Crew Member
McDonald's
Albany, New York
01.2023 - 06.2023
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Cashier
Whole Food Market
New York, New York
04.2022 - 08.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Cashier
Western Beef Supermarket and Corporate Offices
New York, NY
06.2020 - 07.2021
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
After School Care Assistan
Summer Youth Employment Program
New York, New York
06.2020 - 08.2020
- Provided assistance to students with physical disabilities in the classroom, hallways, and other areas of the school.
- Assisted teachers in providing instruction to special needs students in a variety of ways.
- Monitored student behavior during lunch and recess periods, intervening as necessary.
- Collaborated with faculty members to develop individualized learning plans for special needs students.
Education
Bachelor of Science - Psychology
Russell Sage College
Albany05-2026
High School Diploma -
Harlem Village Academies
New York06-2022
Skills
- Active Listening:Empathetic Listening: Understanding and addressing customer concerns and needs effectively
Clarification: Asking follow-up questions to ensure complete understanding
- Effective Communication:Clear Articulation: Conveying information in a clear, concise, and professional manner
Non-Verbal Communication: Using body language, eye contact, and tone of voice effectively
- Problem-Solving:Conflict Resolution: Handling and resolving customer complaints and issues calmly and professionally
- Patience:Managing Stressful Situations: Remaining calm and composed when dealing with difficult customers
Handling Repetitive Questions: Providing consistent and patient responses to frequently asked questions
- Product Knowledge:In-Depth Understanding: Having thorough knowledge of products or services to provide accurate information
- Responsiveness:Timely Assistance: Providing prompt responses to customer inquiries and requests
Follow-Up: Ensuring that customer issues are resolved and following up to confirm satisfaction
- Professionalism:Politeness and Courtesy: Maintaining a respectful and courteous demeanor in all interactions
- Time Management:Efficiency: Managing time effectively to handle multiple customer interactions without compromising service quality
- Customer Feedback:Collecting Feedback: Gathering and recording customer feedback to improve service quality
Implementing Improvements: Using feedback to suggest or make changes that enhance the customer experience
- Multitasking:Simultaneous Tasks: Handling multiple customer requests or tasks efficiently and effectively
Timeline
Security Guard
Mulligan Security Corp
06.2023 - 08.2024
Crew Member
McDonald's
01.2023 - 06.2023
Cashier
Whole Food Market
04.2022 - 08.2022
Cashier
Western Beef Supermarket and Corporate Offices
06.2020 - 07.2021
After School Care Assistan
Summer Youth Employment Program
06.2020 - 08.2020
Bachelor of Science - Psychology
Russell Sage College
High School Diploma -
Harlem Village Academies
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