Djenika G Joseph
Orlando,Florida
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Dialyze Direct
10.2022 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Patient Registration Coordinator – Covid-19 Relief Project
Medasource /AdventHealth
01.2021 - 08.2022
- Boosted department efficiency with meticulous attention to detail in managing patient records and appointments.
- Streamlined communication between patients, medical staff, and insurance providers for smooth treatment coordination.
- Ensured accurate patient information collection by implementing a thorough data verification system.
- Implemented an effective scheduling system to optimize appointment availability and minimize conflicts.
- Increased accuracy of insurance claims submissions by diligently verifying coverage details before filing.
- Expedited check-in procedures by designing a user-friendly electronic registration form for patients to complete prior to their appointments.
Intern
Citrus Health Network
04.2019 - 07.2019
- Assisted the manager in all administrative functions and processes
- Facilitated development of project plans and manage them from inception to completion
- Coordinated with assigned staff to complete projects and maintain status of tasks
- Prepared, organized, and distributed all necessary project materials (including meeting minutes)
- Communicated relevant information between management and staff
- Fostered positive and productive patient relationships
- Ordered and organized medical equipment
- Mail distribution
Administrative Assistant
Quest Diagnostic
04.2017 - 06.2019
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in the preparation of regularly scheduled reports
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Photocopy and print out documents on behalf of other colleagues
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Medical Receptionist
Health One Medical Center
01.2014 - 03.2017
- Provided customer service both in-person and in a high-call volume clinical environment
- Completed documentation for patient services and registration
- Met incoming patients and provided immediate assistance
- Scheduled appointments and follow-up reminders
- Prepared reports for auditing of medical charts
- Maintained and analyzed monthly incident and restraint logs
- Performed clerical tasks such as photocopying, faxing, mailing, sorting/distributing documents and scheduling patients
- Revised, edited and proofread numerous documents
- Restock and reorganized medical records
- Insurance verification
Floor Supervisor
DirecTV/ Adcomm
03.2011 - 01.2014
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Bachelor of Health Services Admin -
Florida International University
Miami, Florida07.2019
Skills
- Administrative Support
- Data organization
- Data Management
- Customer Service
- Scheduling and calendar management
- Professional Communication
- Multi-line phone proficiency
- Correspondence Writing
References
Available upon request
Languages
French
Full Professional
Timeline
Administrative Assistant
Dialyze Direct
10.2022 - 02.2024
Patient Registration Coordinator – Covid-19 Relief Project
Medasource /AdventHealth
01.2021 - 08.2022
Intern
Citrus Health Network
04.2019 - 07.2019
Administrative Assistant
Quest Diagnostic
04.2017 - 06.2019
Medical Receptionist
Health One Medical Center
01.2014 - 03.2017
Floor Supervisor
DirecTV/ Adcomm
03.2011 - 01.2014
Bachelor of Health Services Admin -
Florida International University
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