DJENNE N. ZULU
Orrum,North Carolina
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Positive relationship builder who is enthusiastic, multi-task-oriented. Focused on customer service which is priority. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Overview
6
6
years of professional experience
Work History
Supervisor
Starbucks
04.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Game Presenter
Caesars Entertainment
04.2019 - 03.2020
- Supervised play pace to ensure that all players on the table game had a positive and memorable experience
- Follow companies policies and regulations
- Quickly adapted to new games and side bets
Service Manager
Evolution Gaming Inc.
10.2018 - 04.2019
- Trained, coached, and mentored staff to ensure that the new games that was implemented smoothly
- Collaborated with support teams to resolve issues in the areas of product, service, and accounting
- Developed a loyal customer base and long-term business relationships guest through customer experience
- Kept track of and evaluated teams, identifying and focusing on areas where they could improve
- Managed a team of employees in games policies, and processes to ensure compliance with policies across the company
- Created positive unforgettable experiences for all guest
- Problem solving
Game Presenter
Evolution Gaming Inc.
09.2018 - 10.2018
- Supervised play pace to ensure that all players on the table games had a positive and memorable experience
- Provided accurate information on the games being presented
- Had an excellent attendance record and was always on time for work
- Provided excellent and professional service to ensure guest satisfaction
Education
Medical Assist - R.M.A -
Harris School of Business
Linwood, NJ01.2016
High School -
New Jersey Youth Corp
Pleasantville01.2010
Skills
- Leadership
- Innovative
- Data entry
- Problem resolution
- Report writing
- Networking
- Relationship development
- Customer service
- Communications
- Self-motivated
- Payment collection
- Conflict resolution
- Problem solving
- Running multiple applications on PC
- Experience with Microsoft Office
Timeline
Supervisor
Starbucks
04.2023 - Current
Game Presenter
Caesars Entertainment
04.2019 - 03.2020
Service Manager
Evolution Gaming Inc.
10.2018 - 04.2019
Game Presenter
Evolution Gaming Inc.
09.2018 - 10.2018
High School -
New Jersey Youth Corp
Medical Assist - R.M.A -
Harris School of Business
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