Djenny Georges
Malden,MA
Summary
-Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
-knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated
- Personable Childcare Provider effective in providing children with immersive activities, educational assistance and balanced rest periods. Well-versed in childhood development patterns and corrective behavior strategies.
-Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Melrose Health Care
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Behavioral Health Technician
Key Autism Services
09.2023 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Daycare Assistant Teacher
Little Sprouts Daycare
08.2023 - 10.2024
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Medical Receptionist
Cambridge Health Alliance-Everett Hospital
08.2021 - 02.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Retail Sales Associate
Polo Ralph Lauren
01.2018 - 06.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Bachelor of Science - Nursing
Salem State University
Salem, MA12.2026
High School Diploma -
Malden High School
Malden, MA05.2021
Skills
- Customer Service
- Cash Handling
- Scheduling
- Verbal and written communication
- Administrative Skills
- Front Office Management
- Patience and Empathy
- Patient Observation
Languages
haitian creole
Native or Bilingual
Timeline
Front Desk Receptionist
Melrose Health Care
03.2024 - Current
Behavioral Health Technician
Key Autism Services
09.2023 - Current
Daycare Assistant Teacher
Little Sprouts Daycare
08.2023 - 10.2024
Medical Receptionist
Cambridge Health Alliance-Everett Hospital
08.2021 - 02.2023
Retail Sales Associate
Polo Ralph Lauren
01.2018 - 06.2021
Bachelor of Science - Nursing
Salem State University
High School Diploma -
Malden High School
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