Djeny Peppers
Reevesville,SC
Summary
A committed and reliable military professional with 8 years of IT/Satellite experience. Extensive knowledge of inventory control, storage and issue of supplies and equipment. Enforces detailed supply policies and guidance requirement. Conducts personnel evaluations, quality inspections and duty observation. More than proven to adapt to new surrounding and the ability to work under strenuous pressure.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Telus International
10.2022 - 05.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Army National Guard
111th Signal
08.2013 - 08.2021
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
Securitas (Supervisor)
/Allied Universal
01.2017 - 01.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Passport center
Passport Center
01.2016 - 01.2017
- Ensured accurate issuance of passports by conducting thorough reviews of applicant documentation and verifying personal information.
- Played an active role in staff meetings to discuss improvements in departmental processes leading towards higher efficiency levels.
- Handled difficult customer inquiries with professionalism and patience, resulting in increased overall satisfaction levels.
- Improved passport application processing times by streamlining workflows and implementing efficient document management practices.
Iqor (call center agent)
Iqor
01.2015 - 01.2016
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Established strong customer relationships, building recommendations and loyalty.
Cashier
Piggly Wiggly
01.2010 - 01.2014
- 4 years experience in consistent money handling
- Excellent mathematical and communication skills
- Precise, accurate, and dedicated professional
- Comfortable in both financial and social environments.
Education
Skills
- Professional Military Experience
- Customer Service
- Flexibility
- Works Well Under Pressure
- Proficient in Microsoft Office/Word/Excel/Powerpoint
- Team Oriented
- Verbal and written communication
- Access Control
- Emergency Response
- Punctuality
Timeline
Customer Service Representative
Telus International
10.2022 - 05.2023
Securitas (Supervisor)
/Allied Universal
01.2017 - 01.2018
Passport center
Passport Center
01.2016 - 01.2017
Iqor (call center agent)
Iqor
01.2015 - 01.2016
Army National Guard
111th Signal
08.2013 - 08.2021
Cashier
Piggly Wiggly
01.2010 - 01.2014