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DDV
07.2024 - 11.2024
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Identified areas of improvement in existing processes or procedures used for providing support services.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Created detailed reports on customer feedback for management review.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Assisted in developing training materials related to new products or services being released.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Investigated customer complaints regarding product quality or service rendered.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
