D'Jerry Esaie Volcy
San Tan VLY,Arizona
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Warehouse Team Member
Nellis Auction
Mesa, AZ
04.2024 - Current
- Sorted and organized auction items for proper storage and display.
- Maintained cleanliness and safety standards in the warehouse environment.
- Collaborated with team members to streamline daily operations and workflows.
Customer Service Representative
TTEC Mexico Solutions
Mexico City, Mexico
09.2023 - 12.2023
- Assisted customers with inquiries and resolved issues in a timely and prompt manner.
- Maintained accurate records of customer interactions and transactions.
- Provided product knowledge and support to enhance customer satisfaction.
Customer Service Agent
Sykes MX
CDMX, Mexico
08.2022 - 04.2023
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
Education
High School Diploma - Classical Studies
College Canado Haitien
Haiti2016
Ongoing Certification - Computer Technician
Central Arizona College
Coolidge, AZSkills
- Basic Technical Support
- Intermediate Creative problem-solving
- Order processing
- Refund and exchange
- Intermediate Administrative support
- Upper-Intermediate LiveChat
- Intermediate Written and oral communication
- Complaint resolution
Languages
English
Professional
French
Limited
Haitian Creole
Native/ Bilingual
Spanish
Elementary
Timeline
Warehouse Team Member
Nellis Auction
04.2024 - Current
Customer Service Representative
TTEC Mexico Solutions
09.2023 - 12.2023
Customer Service Agent
Sykes MX
08.2022 - 04.2023
High School Diploma - Classical Studies
College Canado Haitien
Ongoing Certification - Computer Technician
Central Arizona College
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