Djeynaba Ndiaye
Internal Relations and Finance
Columbus,OH
Summary
Undergraduate professional looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Frontline Member Associate
Sam's Club
05.2021 - 12.2023
- Improved customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Enhanced team efficiency by providing assistance to coworkers during peak hours.
- Streamlined the checkout process for quicker transactions and increased customer satisfaction.
- Achieved a high level of member retention through exceptional interpersonal skills and relationship-building efforts.
- Assisted in training new team members, ensuring they were well-equipped to uphold company standards and provide excellent service.
- Contributed to an increase in sales by promoting membership benefits and highlighting additional products or services.
- Maintained accurate records of member information, ensuring data privacy and security at all times.
- Collaborated with other departments to resolve complex issues, resulting in improved member experiences.
- Provided personalized attention to each member interaction, resulting in increased loyalty and positive feedback from customers.
Finance Intern
ENGIE North America
05.2022 - 01.2023
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Assisted in budget management for improved cost control and increased profitability.
- Analyzed financial statements to identify trends, providing valuable insights for decision making.
- Collaborated with team members on financial projects, resulting in more efficient workflows and timely completion.
- Managed sensitive information responsibly, maintaining strict confidentiality standards.
- Continuously sought opportunities for professional growth through networking events or relevant workshops within the finance industry.
- Analyzed financial trends and provided detailed financial reports to management.
Customer Associate
Walgreens
07.2020 - 12.2020
- Enhanced customer satisfaction by providing timely and accurate product information.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Streamlined the checkout process for faster transactions and improved customer experience.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Contributed to inventory management, ensuring optimal stock levels and minimal waste.
- Handled customer returns professionally, maintaining strong client relationships while adhering to company policies.
Education
Bachelor of Arts - International Studies And Buisness Minor
Ohio State University
Columbus, OH 08.2018 - 12.2023
Skills
- Interpersonal Skills
- Organizational Skills
- Goal Oriented
- Cash Handling
- Relationship Building
- Conflict Resolution
- Inventory Management
- Problem Solving
- Sales Techniques
- Decision Making
- Complaint Handling
- MS Office
Timeline
Finance Intern
ENGIE North America
05.2022 - 01.2023
Frontline Member Associate
Sam's Club
05.2021 - 12.2023
Customer Associate
Walgreens
07.2020 - 12.2020
Bachelor of Arts - International Studies And Buisness Minor
Ohio State University
08.2018 - 12.2023