Djibril Kamara
Lubbock,TX
Summary
Dynamic Certified Trainer with a proven track record at Raising Cane's Restaurants, enhancing employee performance through innovative training methodologies. Skilled in performance assessment and clear communication, I successfully mentored over fifty new hires, fostering a culture of continuous improvement and engagement. Committed to developing effective training programs that drive results.
Overview
7
7
years of professional experience
Work History
Certified Trainer
Raising Cane's Restaurants
02.2020 - 11.2025
- Conducted training sessions to enhance employee skills and knowledge retention.
- Assisted in developing training materials and resources for diverse learning styles.
- Collaborated with team members to evaluate training effectiveness and implement improvements.
- Supported onboarding processes by providing new hires with essential training guidance.
- Established and maintained quality control standards.
- Trained and mentored fifty-four new personnel hired to fulfill various roles.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Adapted training methodologies based on participant feedback to ensure comprehension and engagement.
Sales Associate
Express Factory Outlet
10.2018 - 08.2019
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Processed transactions efficiently, maintaining accuracy in cash handling and inventory management.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
- Conducted regular merchandising tasks, ensuring store presentation met company standards.
- Implemented promotional displays that increased customer engagement and boosted sales performance.
- Analyzed sales trends to provide feedback on inventory needs and stock replenishment strategies.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Resolved customer complaints promptly, improving satisfaction ratings and fostering loyalty to the brand.
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Collaborated with team members to achieve monthly sales targets.
Education
No Degree -
Keystone College
La Plume, PAHigh School Diploma -
Coronado High School
Lubbock, TX05-2017
Skills
- Performance assessment
- Coaching techniques
- Training needs analysis
- Confident speaking abilities
- Train-the-trainer
- Learning strategy
- First aid
- Leadership development
- Clear communication
- Strong attention to detail
- Decision-making
- Training program development for new hires
- Training and coaching
- Public speaking
Languages
English
Native or Bilingual
French
Full Professional
Lingala
Native or Bilingual
Timeline
Certified Trainer
Raising Cane's Restaurants
02.2020 - 11.2025
Sales Associate
Express Factory Outlet
10.2018 - 08.2019
No Degree -
Keystone College
High School Diploma -
Coronado High School