Djimon Wright
Charlotte,NC
Summary
. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
03.2017 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
Deli Clerk
Publix Grocery Store
01.2023 - 12.2023
- Provides premier customer service, including greeting customers and answering their questions
- Maintains Publix's high standards for freshness and sanitation
- Sells products by providing customers with information needed to make product-related decisions
- Fills, maintains, and rotates products and displays
- Prepares special orders and party trays
- Operates cash registers, meat and cheese slicers, oven, fryer, microwave, cutting tools, scale, and other Deli equipment
- Assists with other duties as assigned.
Specialty Pharmacy Reimbursement Specialist
Caremetx
11.2022 - 11.2023
- Collects and reviews all patient insurance benefit information from the payer to the degree authorized by the SOP of the program
- Provides exceptional customer service to all internal team members; resolves any requests in a timely and accurate manner; escalates issues accordingly
- Maintains frequent phone contact with assigned payers
- Reports any reimbursement trends/delays to the supervisor
- Coordinates with inter-departmental associates, as necessary
- Communicates effectively to payers to ensure accurate and timely benefit investigations
- Works on problems of moderate scope where analysis of data requires a review of a variety of factors
- Exercises judgment within defined standard operating procedures to determine appropriate action
- Achieves or exceeds daily and weekly performance targets for BV completion.
Massage Therapist
Southeastern College Massage Clinic
03.2022 - 11.2022
- One hundred total clinic hours as a massage therapist, clinic attendant, and front desk support
- Swedish Massage; health assessment, massages, and client notes
- Answered phones, payment transactions, scheduled appointments, welcomed clients, and completed intake forms
- Clinic attendant duties; room preparation, equipment sterilization, and clinic stocking
- Outreach events (chair massages).
Bakers Assistant
Sam's Club
01.2020 - 02.2022
- Meet with the bakery department manager to review daily tasks and goals and ensure order fulfillment
- Assisted customers with all bakery needs as well as other questions they may have
- Responsible for adhering to all local, state, and federal guidelines when it comes to food safety and sanitation
- Other duties as assigned by management.
Customer Service Agent
G2 Secure Staff
01.2019 - 01.2022
- Assisted customers of Frontier Airlines with ticketing, baggage check, and baggage collection
- Answered airport questions and served as a brand ambassador to ensure the traveler's experience was hassle-free
- Assisted customers with various activities including but not limited to date entry, ticket purchasing, appointments and reservations, and other tasks that arose on a shift-by-shift basis.
Customer Service Representative
Victoria Secret Call Center
05.2016 - 05.2018
- Provided exceptional customer service to consumers
- Engaged in customer needs
- Data entry
- Maintaining sales and setting personal sales goals
- Assisted customers with finding new products
- Assuring order accuracy
- Communication with various department managers.
Crew Member
McDonald's
01.2015 - 01.2018
- Provided exceptional customer service to guests
- Ensured order accuracy
- Reviewed orders with guests
- Cash management
- Trained new employees and made sure they understood the goals set for by the company concerning sales, customer satisfaction, speed, and order accuracy
- Prioritized daily activities and ensured a clean, welcoming, and safe atmosphere for guests.
Education
Certificate - Massage Therapy
Southeastern College
Charlotte, NC11.2022
Skills
- Records Research
- Policy evaluation
- Budgeting proficiency
- Market Value Estimation
- Hour Tracking
- Automated processing
- Medical Billing
- Work Coordination
- Payment posting
- Microsoft Office
- Management accounting
- Customer Service
- Presentation Skills
- Decision-Making
- Copay Collection
- Year-end reporting
- Administrative Support
- Eligibility Verification
Education Certifications
- Southeastern College, Professional Clinical Massage Therapy Certificate 2022
- COVID -19 Safety Certification
- BSL certified
- Food Handlers Certification
Special Skills And Capabilities
- Able to maintain hygiene and sanitation standards
- Client rapport building and maintenance
- Well-versed in cleaning and re-stocking treatment rooms
- Excellent knowledge of anatomy & physiology
- Familiar with pathology principles
Timeline
Deli Clerk
Publix Grocery Store
01.2023 - 12.2023
Specialty Pharmacy Reimbursement Specialist
Caremetx
11.2022 - 11.2023
Massage Therapist
Southeastern College Massage Clinic
03.2022 - 11.2022
Bakers Assistant
Sam's Club
01.2020 - 02.2022
Customer Service Agent
G2 Secure Staff
01.2019 - 01.2022
Pharmacy Technician
Walgreen's Pharmacy
03.2017 - Current
Customer Service Representative
Victoria Secret Call Center
05.2016 - 05.2018
Crew Member
McDonald's
01.2015 - 01.2018
Certificate - Massage Therapy
Southeastern College
Similar Profiles
Erin Nicole ToneyErin Nicole Toney
Pharmacy Technician Trainee at Walgreen's Pharmacy, Remedi Senior Care PharmacyPharmacy Technician Trainee at Walgreen's Pharmacy, Remedi Senior Care Pharmacy
JOSE FERRERJOSE FERRER
Inventory Specialist at Walgreen's PharmacyInventory Specialist at Walgreen's Pharmacy
Presley OchoaPresley Ochoa
Senior Certified Pharmacy Technician at Walgreen's PharmacySenior Certified Pharmacy Technician at Walgreen's Pharmacy