DJINIDA VIXAMA
Orlando,USA
Summary
Accomplished manager with a proven track record at Walgreens Store Retail & Pharmacy, enhancing team productivity and customer satisfaction through effective leadership and problem-solving skills. Expert in operations management and staff training, significantly improving service delivery by fostering teamwork and implementing strategic planning. Adaptability and strong communication abilities ensure consistent achievement of organizational goals. Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals. Dynamic leader with a strong background contributing to process improvements and change implementation. Skilled analyst and problem-solver focused on eliminating operational gaps and optimizing services. Provide team members with the knowledge and tools to succeed in fast-paced environments. Hardworking professional offering demonstrated success in leading teams and managing projects to successful completion. Skilled in problem-solving and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Experienced in budgeting, forecasting, and financial management. Reliable worker with excellent communication, time management, and computer skills. Driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Park Services Attendant
Universal Studios
06.2024 - Current
- Provided excellent customer service, addressing visitor inquiries and concerns with professionalism and empathy.
- Worked closely with other departments including law enforcement, animal control, and park rangers to ensure a safe and enjoyable environment for all visitors.
- Monitored wildlife populations within the area as part of ongoing conservation efforts aimed at preserving ecosystem balance.
- Enhanced visitor safety by promptly reporting any hazards or maintenance issues to park management.
- Improved park cleanliness by regularly patrolling park areas and picking up litter.
- Implemented waste management practices that encouraged recycling efforts among visitors while reducing landfill contributions.
- Ensured timely opening and closing procedures were followed consistently while maintaining security standards throughout the premises during operating hours.
- Supported park events by setting up equipment, managing registration tables, and assisting vendors as needed.
- Educated visitors on park rules and regulations, promoting adherence to preserve natural resources.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Manager
Walgreens Store Retail & Pharmacy
05.2021 - Current
- Trained and supervised new staff members
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Addressed customer complaints and resolved conflicts
- Maintained a safe work environment by enforcing company policies and procedures
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Established and maintained positive and professional employee relationships
- Oversaw daily operations while managing multiple projects simultaneously
- Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently
- Assisted customers with product selection, providing exceptional service experience
- Monitored inventory levels and placed orders when necessary, ensuring stock availability at all times
- Taught newly hired team members and shift managers business policies and procedures
- Maintained knowledge of store products and services to make recommendations to customers
- Conducted daily walkthroughs of the store, identifying potential risks or hazards
- Created staff teams and delegated work tasks to increase productivity
- Prepared and submitted daily reports to management
- Tracked store inventories and replenished item levels by ordering new products
- Promoted store specials and limited-time offers to customers
- Identified areas of improvement within the team and implemented strategies to increase productivity
- Communicated important company information and policy changes to staff members
- Monitored stock levels and placed orders as needed
- Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
- Provided coaching and mentoring sessions to help employees reach their goals
- Reported equipment repair and employee training needs to managers
- Documented absences and tardiness of assigned team members
- Performed regular reviews of operational processes, making recommendations for improvements
- Recruited new hires by interviewing applicants and selecting qualified personnel
- Tracked employee performance metrics and provided feedback for further development
- Managed staff scheduling and payroll to ensure efficient store operations
- Developed training programs for new employees to ensure standards of excellence were met
- Created weekly reports summarizing key performance indicators
- Implemented corrective actions for substandard employee performance
- Arranged complex staff schedules to meet business needs
- Developed marketing plans that increased brand awareness within target markets
- Recruited prospective employees and assisted with interviewing process
- Organized promotional events and conducted sales campaigns to drive revenue growth
- Analyzed financial data to create budget plans for upcoming months
Security Officer
Chanel 6
01.2022 - 06.2022
- Monitored employee performance and provided constructive feedback for improvement
- Established strong relationships with vendors to secure competitive pricing deals
- Enforced safety and sanitation regulations
- Inspected completed work to verify conformance with quality standards
- Trained team members in equipment operation and proper use of PPE
- Patrolled premises regularly to maintain order and establish security presence
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner
- Enforced safety regulations, policies and procedures to ensure a safe environment
- Performed routine checks of doors, windows, and gates for security breaches
- Patrolled assigned areas on foot or in a vehicle to monitor safety and security of personnel and property
- Observed, reported and documented suspicious activities to management
- Prepared detailed reports of security incidents and investigations
- Maintained daily logs of all activity occurring on the premises
- Enforced safety and security regulations to protect property and personnel
- Performed routine checks of fire alarms, door locks, lighting systems and surveillance equipment for proper functioning
- Conducted regular inspections of the facility to identify potential hazards or security risks
- Maintained and securely retained series of keys, controlling access to locked areas
- Monitored and authorized entrance of vehicles or people to keep property secure
- Responded quickly to emergency situations using sound judgment to resolve issues promptly
- Secured exits and entrances at end of operations, controlling access to building
- Interacted courteously with public while maintaining order at large gatherings and events
- Wrote comprehensive incident reports and conducted thorough investigations
- Monitored security camera footage and reviewed daily reports from alarm systems
- Assisted employees with various tasks including lockouts, escorts and lost items retrieval
- Escorted and observed guests and employees, maximizing safety and protection
- Checked surveillance cameras to identify disruptions or unlawful acts
- Implemented effective crowd control measures during special events or emergencies
- Confronted and restrained hostile and abusive persons in manner necessary to reduce risk of personal injury to staff and visitors
Manager
Popeyes Louisiana Kitchen
06.2020 - 05.2022
- Trained new hires on proper use of security equipment such as cameras, radios and alarm systems
- Assisted in recruitment outreach to prospective employees
- Handled customers complaints and queries, devising and marketing promotional campaigns, making sure that the standards of hygiene are maintained, and that the restaurant complies with health and safety regulations
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Monitored team productivity and performance to support goals
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Coached and motivated team, driving sales and delivering exceptional customer service
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Utilized strong analytical and problem-solving skills to address operational issues
- Communicated plans and actions to meet departmental goals
- Offered constructive feedback to team members, boosting overall job performance
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Resolved conflicts between team members promptly using sound judgment based on company policies
- Enforced work practices and procedures to reduce workplace safety and health hazards
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed
- Collaborated with staff to develop and carry out processes
- Fostered positive relationships with clients through proactive communication tactics
- Delegated tasks, freeing up time to focus on higher-value activities
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills
- Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills
- Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box
- Defined and coordinated team goals and objectives to drive success
Warehouse Packer
Amazon
02.2020 - 10.2021
- Ensured proper labeling and tagging of all products prior to packing and shipping
- Performed quality control checks on outgoing shipments to ensure customer satisfaction
- Processed orders quickly and accurately, meeting all production deadline requirements
- Stacked and piled goods into boxes, trays, and crates
- Collaborated with other warehouse staff to manage daily operations in a timely manner
- Loaded materials and products into package processing equipment
- Packed and unpacked items and stocked in stockrooms, warehouses, or storage yards
- Exhibited excellent communication skills when working with colleagues or customers regarding order fulfillment inquiries
- Followed established guidelines for sorting merchandise into appropriate categories before packing them
- Conducted regular inspections of packaged goods to identify any discrepancies in quality or quantity
- Utilized problem-solving techniques to troubleshoot issues that arose during packing processes
- Adapted quickly to changes in procedures or policies within the organization
- Maintained cleanliness in the warehouse by sweeping, mopping, dusting, and disposing of waste materials appropriately
- Determined proper storage methods, identification and stock location, based on turnover, environmental factors, and physical capabilities of facilities
- Kept records of out-going orders
- Computed prices of items and groups of items
- Took inventory of merchandise to identify items needing reordering or replenishment
- Examined and inspected stock items for wear and defects, reported any damage to supervisors
- Provided assistance and direction to other stockroom, warehouse, and storage yard workers
- Recommended disposal of excess, defective, and obsolete stock
- Compared merchandise invoices to items actually received to ensure that shipments were correct
Education
No Degree - Electrical & Computer Engineer Technology Candidate
Valencia College
1800 S Kirkman Rd12-2025
Social Studies & Requirements Courses -
Tohopekaliga H.S
12.2021
Arts of Science Studies & Technology - Arts & technology
Integrated Arts & Technology H.S
Rochester, NY11.2019
Skills
- Excellent Time Management Skills
- Team Leadership
- Time Management
- Staff Management
- Verbal and written communication
- Staff Training and Development
- Complex Problem-Solving
- Operations Management
- Strategic Planning
- Customer Relationship Management (CRM)
- Cross-Functional Teamwork
- Staff Development
- Project Management
- Policy Implementation
- Product Management
- Performance Evaluations
- Workforce Management
- Expense Tracking
- Customer Service
- Positive Attitude
- Multitasking
- Multitasking Abilities
- Teamwork and Collaboration
- Problem-solving abilities
- Reliability
- Problem-Solving
- Attention to Detail
- Decision-Making
- Organizational Skills
- Excellent Communication
- Adaptability and Flexibility
- Self Motivation
- Computer Skills
- Effective Communication
- Time management abilities
- Professionalism
- Adaptability
- Problem Resolution
- Team Collaboration
- Relationship Building
- Staff Training
- Training and Development
- Work Planning and Prioritization
- Team Development
- Problem-solving aptitude
- Good Judgment
- Professional and Courteous
- Schedule Management
- Staff supervision
- Policy enforcement
- Interpersonal relationship building
- Project management experience
- Cash handling experience
- Cleaning and sanitation
- Park maintenance expertise
- Safety awareness
- Positive attitude
- Strong work ethic
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Customer assistance
- Excellent communication
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Cash handling
- Customer service expertise
- Physical strength
- Safety compliance
- Safety procedures
- Microsoft Excel
- Team building
- Data entry
- Food service
- Equipment operation
- Task prioritization
- Self motivation
- Supervisory skills
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Public safety
- Employee training
- Goal setting
- Risk assessment
- Guest relations
- Inventory control
- Written communication
- Continuous improvement
Certification
Security Officer
- ServSafe Food Handler Certification – National Restaurant Association.
- ServSafe Food Handler's Certification
- [Florida State] Driver's License
- [Security D License]
Personal Information
Title: ASSISTANT MANAGER
Community Service
Leadership Student, LLEADERS E, Orlando, FL, 01/01/19, 03/01/19, Created and facilitated team-building initiatives to foster positive work environment., Developed comprehensive plans for successful implementation of new strategies., Resolved conflicts between team members using diplomatic problem-solving skills., Initiated projects that promoted professional growth among team members., Mentored, guided and supported new students to assist in successful transition to campus life., Utilized effective communication techniques to strengthen relationships with colleagues., Increased student awareness of connections with campus and local communities., Worked with international students to distribute cultural knowledge and welcome students and families to campus., Developed and implemented strategies to increase student engagement in leadership activities., Built strong networks with external organizations for information-sharing purposes., Supported student fundraising efforts to raise money for programs, activities and events., Attended leadership development meetings to plan campus activities and discuss process improvements., Liaised with faculty and staff to facilitate student activities and discussions.
Activities
- Literature
- Listen to Music
- Art
- Watching Shows
- Learn about New Cultures
- Travel & Play Video Games
Languages
French
Full Professional
Haitian Creole
Native or Bilingual
Spanish
Limited Working
Interests
- Drawing and Painting
- I enjoy cooking for friends and family gatherings
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Electronics and Circuit Building
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Food Photography
- Sustainable Tech Innovations
- Volunteer Work
- Reading
- Coding and Programming
- Supporting STEM education initiatives and mentorship programs
- Video Gaming
- Photography
- Road Trips
- Adventure Travel
- Developing software, websites, and apps in various programming languages
Timeline
Park Services Attendant
Universal Studios
06.2024 - Current
Security Officer
Chanel 6
01.2022 - 06.2022
Manager
Walgreens Store Retail & Pharmacy
05.2021 - Current
Manager
Popeyes Louisiana Kitchen
06.2020 - 05.2022
Warehouse Packer
Amazon
02.2020 - 10.2021
Social Studies & Requirements Courses -
Tohopekaliga H.S
Arts of Science Studies & Technology - Arts & technology
Integrated Arts & Technology H.S
Security Officer
- ServSafe Food Handler Certification – National Restaurant Association.
- ServSafe Food Handler's Certification
- [Florida State] Driver's License
- [Security D License]
No Degree - Electrical & Computer Engineer Technology Candidate
Valencia College
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