Djivenson Jean

• Provided necessary guidance, training and supervision to NDT trainees and Level I certified personnel.
• Developed and implemented onsite audits and formulated corrective action plans after determining non-conformance.
• Performed testing and calibration on project requiring earlier-attained NDT Level I certification.
• Researched and wrote reports of inspection process and analyzed and interpreted reported data in preparation for submission to clients.

• Resolved client issues by delivering excellent customer service and maintaining positive attitude.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.

• Managed sites by focusing on safety, operations and productivity.
• Communicate with customers tell them where everything at and when they need something am the one who go get it in the warehouse for them.
• Established expectations and motivated crews to consistently meet or beat goals.

• Delivered high level of customer service to patrons using active listening and engagement skills.

Responsible for greeting welcoming and seating customers as they enter the store

• Resolved problems, improved operations and provided exceptional service.
• Identified issues, analyzed information and provided solutions to problems.
• Strengthened communication skills through regular interactions with others.