Djoberthy Tshumbe Tshibangu
Ansonia,CT
Summary
Proven track record in enhancing customer experience at N26 bank, showcasing strong problem-solving and computer literacy skills. Adept at working under pressure, I excel in team environments, significantly contributing to operational efficiency. My background spans marketing, customer service, and kitchen assistance, underlining my versatility and proactive approach to overcoming challenges. Additionally capable of performing tasks that require heavy lifting, long hour standing and adapting to different types of environments.
Overview
13
13
years of professional experience
Work History
Kitchen Helper
Event Catering
Athens, Greece
08.2023 - 08.2024
- Trucks unloading and inventory.
- Assisting the chef with meal preparation.
- Work with the kitchen team.
- Dishwashing/ Cleaning.
Customer Service/Service Advisor
N26 bank (Webhelp Hellas business process outsourcer)
Athens, Greece
02.2019 - 10.2022
- Customer support (chats, emails, and calls)
- Advising clients regarding our diverse products.
- Solving clients' bank-related issues.
Marketer
Oasis Sprl (Millicom group)
Kinshasa, D.R.Congo
09.2011 - 11.2013
- Customer (value-added service)
- Customer High ARPU (Average Revenue Per User)
- Freelance marketer in the vulgarization of Tigo Cash (mobile banking).
Education
Bachelor degree - French Philology
The National And Kapodistrian University of Athens
Athens, Greece11-2022
Some College (No Degree) - law and criminology, internal private law
Christian University Cardinal Malula (UCCM)
KinshasaHigh school diploma - Latin - philosophy
College Saint François De Sales
Kinshasa, D.R. Congo01.2011
Certificate of completion - Microsoft Word, Microsoft Excel, Microsoft Powerpoint
Waterbury Adult Continuing Education
Waterbury01.2025
Certificate of completion - Windows 10, Windows 11, Mac OS
Waterbury Adult Continuing Education
Waterbury01.2025
Certificate of completion - Internet Basics, Using Email, Basic Computer skills
Waterbury Adult Continuing Education
Waterbury01.2025
Certification - Training and maintenance of computers and network
National Institute of Professional Preparation (INPP)
10.2012
Skills
- Team player
- Attention to detail
- Hardworking
- Strong willingness to learn
- Proactive
- Problem solving
- Customer service
- Computer literacy
- Ability to work under pressure
- Heavyweight lifting
Languages
French
Native/ Bilingual
Greek
Professional
English
Professional
Timeline
Kitchen Helper
Event Catering
08.2023 - 08.2024
Customer Service/Service Advisor
N26 bank (Webhelp Hellas business process outsourcer)
02.2019 - 10.2022
Marketer
Oasis Sprl (Millicom group)
09.2011 - 11.2013
Bachelor degree - French Philology
The National And Kapodistrian University of Athens
Some College (No Degree) - law and criminology, internal private law
Christian University Cardinal Malula (UCCM)
High school diploma - Latin - philosophy
College Saint François De Sales
Certificate of completion - Microsoft Word, Microsoft Excel, Microsoft Powerpoint
Waterbury Adult Continuing Education
Certificate of completion - Windows 10, Windows 11, Mac OS
Waterbury Adult Continuing Education
Certificate of completion - Internet Basics, Using Email, Basic Computer skills
Waterbury Adult Continuing Education
Certification - Training and maintenance of computers and network
National Institute of Professional Preparation (INPP)
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