Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominick Johnson

Weeki Wachee

Summary

Dynamic Production Supervisor with a proven track record at Oldcastle APG, excelling in quality control and continuous improvement. Expert in training and mentoring teams, achieving production targets while enhancing operational efficiency. Strong problem-solving skills led to a significant reduction in equipment downtime, fostering a culture of safety and collaboration.

Results-driven production professional with focus on meeting high standards and delivering measurable outcomes. Known for effective team collaboration and adaptability in dynamic settings. Expertise in process optimization and quality control, ensuring reliable, high-quality production.

Overview

14
14
years of professional experience

Work History

Production Supervisor

Oldcastle APG
07.2018 - Current
  • Supervised daily production activities, ensuring adherence to safety and quality standards.
  • Coordinated workflow among team members to optimize efficiency and productivity levels.
  • Implemented process improvements that reduced downtime and enhanced operational performance.
  • Trained new employees on equipment operation, safety protocols, and production techniques.
  • Conducted regular inspections of equipment to maintain optimal functionality and prevent breakdowns.
  • Led team meetings to communicate goals, address challenges, and foster a collaborative environment.
  • Resolved issues quickly to maintain productivity goals.
  • Established clear priorities and production quality standards.
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
  • Managed team of 50 production associates, overseeing productive production processes and meeting all deadlines.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Evaluated existing production processes and identified areas for improvement.
  • Coordinated with other departments to maintain smooth and efficient product flow.
  • Managed internal operational standards and productivity targets.
  • Evaluated employee performance regularly against established benchmarks for ongoing personnel development.
  • Evaluated team member performance regularly to identify and resolve productivity concerns.
  • Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.

Help Desk Technician

CIO Technology
07.2017 - 05.2018
  • Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
  • Assisted in troubleshooting network connectivity problems, enhancing user productivity and system access.
  • Documented solutions in knowledge base, improving future response times for recurring technical issues.
  • Collaborated with team to streamline ticketing processes, reducing average response time significantly.
  • Monitored help desk ticket queues to prioritize urgent requests, ensuring critical issues received immediate attention.
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
  • Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
  • Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
  • Assisted with the implementation of new technology solutions, contributing to successful organizational growth.
  • Supported end-users in various applications to optimize their productivity and performance.
  • Walked individuals through basic troubleshooting tasks.
  • Documented support interactions for future reference.
  • Reduced downtime by troubleshooting and repairing hardware, software, and network issues.

Factory Production Worker

Aluma Gaurd
11.2014 - 05.2017
  • Operated machinery to produce high-quality products in fast-paced environment.
  • Conducted quality checks to ensure compliance with industry standards and specifications.
  • Collaborated with team members to streamline production processes and enhance efficiency.
  • Maintained clean and organized workstations, adhering to safety protocols at all times.
  • Assisted in training new employees on equipment operation and safety procedures.
  • Led shift meetings to communicate goals, address concerns, and promote teamwork among staff.
  • Carefully packaged finished products and prepared for shipment.
  • Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
  • Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
  • Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Addressed potential safety hazards quickly, reducing the risk of accidents or injuries among staff members.
  • Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Assisted in training new hires on machine operation, promoting a smooth transition into their roles.
  • Actively participated in factory-wide safety meetings, staying up-to-date on new rules and regulations to maintain a safe work environment.

IT Service Desk Analyst

GSA Services
05.2011 - 09.2014
  • Provided technical support to end-users, resolving issues with hardware and software efficiently.
  • Assisted in troubleshooting network connectivity problems, ensuring minimal downtime for users.
  • Documented support requests and resolutions in ticketing system for future reference and analysis.
  • Collaborated with team members to identify recurring issues, contributing to knowledge base enhancement.
  • Educated users on software applications and best practices, improving overall user experience and productivity.
  • Supported system updates and maintenance activities, minimizing disruptions during scheduled downtimes.
  • Used ticketing systems to manage and process support actions and requests.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices, and software to set up work stations for employees.

Education

High School Diploma -

Springstead High School
Spring Hill, FL

Skills

  • Quality control
  • Continuous improvement
  • Production management
  • Training and mentoring
  • Production targets
  • Health and safety compliance
  • Staff management
  • Worker training
  • Assembly and production
  • Process improvement
  • Equipment monitoring
  • Production and processing
  • Equipment operation
  • Quality assurance
  • Standard operating procedures
  • Manufacturing
  • Operations management
  • Waste reduction
  • Priority management
  • Staff development
  • Employee leadership
  • Production target management
  • 6S implementation
  • Problem-solving
  • Staff supervision
  • Team collaboration and leadership
  • Decision-making
  • Coaching and mentoring
  • Safety procedures
  • Computer skills
  • Critical thinking
  • Conflict resolution
  • Documentation and reporting
  • Active listening
  • MS office
  • Assigning work
  • Equipment troubleshooting
  • Materials inspection
  • Production error correction

Timeline

Production Supervisor

Oldcastle APG
07.2018 - Current

Help Desk Technician

CIO Technology
07.2017 - 05.2018

Factory Production Worker

Aluma Gaurd
11.2014 - 05.2017

IT Service Desk Analyst

GSA Services
05.2011 - 09.2014

High School Diploma -

Springstead High School

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