DJORELLA FACTOR
Eastvale,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Business Office Manager
Unicare Hospice Provider, Inc
12.2022 - Current
- Maintains confidentiality of patient information
- Maintains accurate up to date medical records in accordance with regulations of Medicare and the Policy and Procedure Manual
- Communicates effectively on the telephone with patients, families and staff
- Answers incoming calls and forwards to the appropriate staff person or takes message if the person is not available
- Manages incoming, outgoing and interoffice mail
- Performs typing, faxing and copying tasks as requested for various staff persons
- Orders and maintains accurate records of medical equipment and supplies
- Responsible for informing staff of any changes, updates, etc., regarding admissions; discharges, visits, schedules; and clinical meetings as directed by the Program Director, Director of Clinical Services and/or Administrator
- Responsible for assisting with audits of patient information
- Maintains accurate mailing lists of employees; patients; volunteers, Medical Directors, physicians and nursing facilities and forwards any changes to the Corporate Office
- Assists hospice services for managed care patients, assists with the establishment of the plan of care in coordination with the physician and insurance Case Managers, and ensures a seamless transition to hospice
- Verifies insurance coverage and obtains initial authorizations for services and seeks reauthorization for ongoing or additional services
- Assists Clinical
- Supervisors/Nursing Supervisors and staff clinicians to gather, collate, and report patient care summary information to managed care Case Managers
- Maintains comprehensive working knowledge of managed care contractual relationships and ensures that patients are admitted and services are delivered in accordance with contract provisions
- Promptly responds to managed care customer’s requests and concerns
- Maintains comprehensive working knowledge in the field of managed care and shares information with appropriate organization personnel
- Other responsibilities of Human Resource Assistant
- Responsible for Payroll Coordination
- Reports to CEO/Director of Patient Care Services/Administrator on a daily basis., Aid the Human Resources Director in all daily human resources operations including providing direct oversight of the establishment and implementation of human resource policies
- Ensures compliance with all state, federal, and Joint Commission human resources regulatory requirements
- Resources Director in the implementation of improved work methods and procedures to ensure that consistent employee recruitment, selection, retention, hiring practices, orientation and termination procedures are handled in accordance with applicable law and regulation
- Works with the management team to identify recruitment needs and develops a recruitment plan designed to fill demand
- Works with the management team in identifying employee education needs and develops orientation and continuing education programs for all employees
- Maintains confidentiality of all employee information and files
- In charge of patient and office supply orders
- Coordinate payroll for all employees and upper management
- In charge of staff’s schedules with patients and employee monthly schedules
Human Resource Assistant/Business Office Manager
Goldberg Hospice Care, Inc
09.2018 - Current
- Scanned and maintained confidential employee information and records.
- Ran reports to track metrics such as employee turnover, headcount and new hires.
- Maintained employee and contract files to keep company in compliance with current laws and coordinate office activities and vendor relations.
- Answered employee requests and questions related to benefits and compensation.
- Created job descriptions and posted on various websites to attract new candidates within target market.
- Managed full-cycle recruiting process by sourcing, screening and interviewing candidates.
- Conducted pre-employment tests and in-person interviews.
- Filed employee paperwork in compliance with state and federal regulations.
Ophthalmic Technician/Scribe
Medical Consultants of Southern California, Inc
09.2015 - 09.2018
Ophthalmic
Photograher
09.2015 - 09.2018
Front Office
09.2015 - 09.2018
- Responsible for checking in & checking-out patients
- Knowledge of referrals, insurance, authorization and co-payment collections
- Appointment scheduling
- Phone triage
- Forms and letters completion
- Responsible for creating new and existing medical records by gathering appropriate record folders and contents.
Ophthalmic Photographer
Orange County Retina Medical Group
09.2014 - 09.2015
- Tasks include Optical Coherence Tomography, Fundus Photographs, Fluorescein Angiography
- Indocyanine Green Dye (Zeiss, Cirrus, Heidelberg), and Macular Integrity Assessment
- Responsible for fundus photographs with Zeiss, TopCon, and Heidelberg cameras as requested and angiograms within the required time to capture initial flow of dye as requested by the doctor
- Perform MAIA to obtain measurements of functional changes with patients retinal pathologies.
Ophthalmic Technician
Orange County Retina Medical Group
09.2014 - 09.2015
- Responsible for opening and closing procedures, initial screening of patients including patient history, visual acuity, tonometry and chief complaint utilizing electronic medical records
- Prepare patients for intravitreal injections
- Assist physician with all aspects of patient care
- Maintain proper documentation and to track inventory of intravitreal injectable medications
- Speculum instrument sterilization
- Kept all rooms clean and stocked
- Prepare procedures such as laser treatments, retro bulbar injections
- Cryo-therapy, etc.
Opthalmic Photographer
Bay Area Retina Associates
03.2014 - 09.2014
- Task include OCT’s (Cirrus, Stratus, Heidelberg), fundus photographs, fluorescein angiography (Ophthavision, Zeiss)
- Perform fundus photographs with Zeiss camera as requested and angiograms within the required time to capture initial flow of dye as requested by the doctor.
Ophthalmic Technician
Bay Area Retina Associates
09.2013
- Responsible for opening and closing procedures, initial screening of patients including patient history, visual acuity, tonometry and chief complaint utilizing electronic medical records
- Prepare patients for intravitreal injections
- Assist physician with all aspects of patient care
- Maintain proper documentation and to track inventory of intravitreal injectable medications
- Speculum scan instrument sterilization Kept all rooms clean and stocked
- Prepare procedures such as laser treatments, retro bulbar injections
- Cryo-therapy, etc.
Homemaker
Charter Hospice
03.2013 - 08.2013
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Provide patients with help moving in and out of beds, baths, and wheelchairs
- Duties include changing bed linens, cleaning, or assisting with their personal care
- Entertain, converse with and read to patients to keep them mentally healthy and alert
- Serve meals to patients or other family members, according to prescribed diets
- Provide patients and families with emotional support and educating in areas such as caring, preparing healthy meals, living independently, and adapting to disability or illness.
Education
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Loma Linda University, Alameda High School
2019
Bachelor of Science - Nursing
St. Rita Hospital College of Nursing and School of Midwifery
03.2012
Skills
- Type 68 WPM
- Familiar with Microsoft Familiar with Xerox, fax, phones
- Background in patient care and other modalities
- Great communication skills
- Organized and detail oriented
- Excellent work ethic, great attendance and punctual, courteous and respectful
- EHR: MDI, HospiceMD, PRISM
- Medical Terminology
- Vital Signs
- Patient Information Documentation
- Account Updates
- Intake Management
- Patient Relations
Timeline
Business Office Manager
Unicare Hospice Provider, Inc
12.2022 - Current
Human Resource Assistant/Business Office Manager
Goldberg Hospice Care, Inc
09.2018 - Current
Ophthalmic Technician/Scribe
Medical Consultants of Southern California, Inc
09.2015 - 09.2018
Ophthalmic
Photograher
09.2015 - 09.2018
Front Office
09.2015 - 09.2018
Ophthalmic Photographer
Orange County Retina Medical Group
09.2014 - 09.2015
Ophthalmic Technician
Orange County Retina Medical Group
09.2014 - 09.2015
Opthalmic Photographer
Bay Area Retina Associates
03.2014 - 09.2014
Ophthalmic Technician
Bay Area Retina Associates
09.2013
Homemaker
Charter Hospice
03.2013 - 08.2013
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Loma Linda University, Alameda High School
Bachelor of Science - Nursing
St. Rita Hospital College of Nursing and School of Midwifery
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