DeAndre Joseph

• Provided technical support to students via phone and email.
• Collaborated with internal teams such as Guidance Navigators and Mentors to resolve escalated student queries quickly.
• Inform students about all college processes, activities and functions and facilitate student success in dealing with the institution
• Serve as first point of contact in Welcome Centers
• Provide guidance to students, staff and public regarding enrollment and financial aid processes, including steps to admissions, registration, and graduation, applying for financial aid, types of financial aid and application status; make referrals to higher level employees as needed
• Performed variety of clerical and administrative duties to Financial Aid, Counseling, and EOPS/Accomodations
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Maintained positive working relationship with fellow staff and management.
• Assist in the distribution, collection, and processing of forms; review all submissions for completeness; follow up on incomplete documents when needed
• Handle record issues such as transcript requests, receipt of student documents from a variety of sources, transmittal of materials to the permanent student files, and retrieval of documents for counselors and administrators
• Provide information and assistance to students on use of web services, online application, registration, residency reclassification, enrollment verifications, transcript requests, program declarations, enrollment status and other required information, as needed
• Answer inquiries and concerns regarding State and Federal guidelines pertaining to financial aid programs and various aspects of admission, registration, and residency

• Proactively connect with students to support outreach and retention efforts of the pathways counseling model.

• Act as a liaison between student, staff and Coordinators/Counselors.
• Screen and handle incoming calls from students and the public, providing necessary information, taking messages, or redirecting inquiries to appropriate departments.
• Interact with students through in-person, email, phone call, and virtual formats to provide assistance with milestone questions, progression, and making appointments with a counselor.
• Sets up and maintains electronic database, files, documents, and student record data regarding pathway counseling outreach and retention efforts.
• Communicate with faculty regularly to strategize on effective proactive counseling outreach and retention efforts.

• Provide referrals and resources, as well as encouragement and support.
• Serve as first point of contact in Counseling Offices; Provide guidance to students, staff and public regarding enrollment and financial aid processes, including steps to admissions, registration, and graduation, applying for financial aid, types of financial aid and application status; make referrals to higher level employees as needed
• Answer student questions and provide accurate information on how to access support services to support retention.
• Offer information on Counseling Department policies and procedures to students and the public.
• Provides students with direction related to college rules and regulations, policies and procedures; and assists students in the enrollment application process; discusses resources, programs and services available throughout the district.
• Assists students with study skills and student success strategies. Refers students to workshops and guidance courses as appropriate. May work in collaboration with the counseling faculty to implement various student success workshops.
• Conducts a variety of outreach activities; including presentations regarding programs and services; campus resources; develops flyers, newsletters and brochures; develops e-mail messages; may assist in recruiting students from high schools.

• Review and enforce current Counseling Department office policies and procedures, serving as an information source for staff and students.
• Coordinate and schedule all preregistration and registration questions within Counseling Department including fulfilling computer center requests through the Counseling Virtual Lobby and Student Support Hub.
• Participates in District-provided in-service training programs and attends conferences as appropriate.
• Develops and maintains effective and supportive working relations with all stakeholders.

• Provide clerical support to one or more Programs: Enrollment Services and Counseling Services, as assigned.

• Provide information and assistance to students on use of web services, online application, registration, transcript requests, enrollment status and other required information, as needed

• Performs other duties, related to the position, as assigned.

• Worked effectively with fellow team members in fast-paced, dangerous and intense environments.
• Supervised operation of aviation ordnance shops, armories, and storage facilities.
• Trained in combat, life savings techniques and conducting physical exams.
• Render assistance to sailors, soldiers, and civilians.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Enforced military laws and regulations.
• Monitored and investigated suspicious persons, situations and unusual activities.
• Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations.
• Managed law enforcement, criminal investigations, safety protocols and civil disturbances.

• Enforced institutional rules, regulations and laws regarding student conduct to maintain safe campus.
• Performed security oversight, traffic control and crowd control at special events and campus activities.
• Responded to emergency calls regarding illnesses, accidents and disturbances.
• Managed building access control systems and developed lock and unlock protocols with key control.
• Followed established protocol regarding notification of campus personnel and patrons in event of emergencies.
• Dispatched radio messages to other officers and agents of campus.
• Monitored school grounds and reported suspicious activity.
• Assisted students, campus staff and visitors with safety escorts, battery jumps and incident reporting.
• Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
• Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
• Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
• Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
• Inform students about all college processes, activities and functions and facilitate student success in dealing with the institution
• Train and supervise new, substitute, and temporary employees, providing recommendations on their progress and capabilities to the supervisor.
• Communicate directives from supervisors, Deans, or Vice Presidents of Human Resources to office personnel, utilizing independent judgment when necessary.
• Provide high level, often complex customer service to all and be able to de-escalate challenging situations in a diplomatic and positive manner

• Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
• Provide referrals and resources, as well as encouragement and support.
• Developed career and education plans based on individual needs.
• Assist with progress reports and documentation of command participation.
• Maintained seamen progress and followed up on seamen courses, career plans, career goals, and supported enhance skill development in seamen promotion including: promotion readiness, resources to support success, note taking, reading skills, learning styles, time management, thinking skills, test taking skills, effective communication strategies, physical/mental health and career exploration.
• Acts as a liaison between seamen sailors and leadership.
• Assist sailors with establishing and meeting educational goals; review various documents to assure sailors meet College course, enrollment, major, degree, certificate, GPA, residency, program, and service requirements.
• Serve as a technical resource to sailors as well as chain of command staff regarding active-duty related educational functions; respond to inquiries and provide detailed and technical information concerning related standards, requirements, practices, policies, and procedures.
• Assist the command with evaluation documentation of sailors and partnering of new incoming sailors.
• Certify all military benefits such as tuition assistance and the educational plans of sailors accurately to assure receipt of benefits for applicable course work.
• Updated and improved core guidelines, procedures and tracking programs.
• Worked with individuals to complete application documents for relevant vocations.
• Refer sailors to departments or divisions for assistance as appropriate.
• As directed by the Commanding Officer, Executive Officer, and Department Heads, the Career Counselor assisted in group evaluation sessions and planning.