Djouline Raymond
Irvington,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Package Handler Trainer
Fedex ground
03.2024 - Current
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
Delivery Driver
Uber Drivers
04.2019 - Current
- I delivered orders to the customer
- Also dropped customers to destinations
Front Desk Receptionist
Marriott International
04.2022 - 11.2022
- Answer calls
- Reservations
- Check in and check out
- Customer service
HHA/Caregiver
Value Care At Home
04.2019 - 10.2020
- Kept home areas clean and neat by cleaning up spills, changing out linens and washing dishes
- Assisted clients with daily living needs such as shopping for groceries and preparing healthy meals
- Supported patients throughout treatments and prescribed exercises
- Maintained the personal hygiene of each patient with regular bathing and grooming
- Updated patient records with observations made during daily care
- Regularly checked patient vital signs, including pulse, respiration and temperature, to identify problems
- Helped patients into and out of beds, baths and automobiles with skilled mobility support
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
- Streamlined daily routines for clients with limited mobility by implementing efficient strategies customized to their specific abilities.
- Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
- Collaborated with healthcare team members to develop personalized care plans that addressed individual patient needs.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
- Supported clients with cognitive impairments through engaging mental exercises designed to maintain brain health and function.
- Managed accurate medical records for each patient, maintaining confidentiality while providing essential information for healthcare providers.
- Recorded status and duties completed in logbooks for management.
- Developed individual care plans for clients based on specific needs.
- Reduced hospital readmission rates by closely monitoring patients'' conditions at home and responding quickly to potential issues.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Cashier Team Lead
Wendys Restaurant
06.2018 - 12.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Tech Support
Target
11.2018 - 03.2019
- Provided constant support to customers about products, prices and technical issues
- Addressed customer issues promptly to maintain satisfaction and preserve revenue streams
- Learned the needs of each customer to provide better product recommendations and increase sales chances
- Spearheaded sales campaigns with broad and targeted promotions to maximize business opportunities
- Prepared smooth presentations and product demonstrations to showcase features and drive sales
- Negotiated the pricing, delivery structure and terms for each sales and service agreement
- Maintained relationships with existing customers while continuously prospecting for new business
Cashier
McDonald's
01.2018 - 06.2018
- Helped management solve customer concerns with proactive approaches based on retail knowledge
- Stayed on top of policy changes and promotions to better serve customers with current information
- Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Regularly removed trash, organized tools and checked the shop's equipment to maintain a neat and safe work area
Server
Benvenuto Restaurant & Banquet Facility
01.2017 - 12.2017
- Skillfully loaded trays with food items, condiments and eating utensils
- Organized the food carts based on delivery schedules to boost productivity
- Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments
- Engaged customers in friendly conversation to build connections and increase satisfaction
- Answered customer menu questions and offered suggestions based on individual preferences
- Used slow periods to stay on top of side work such as restocking serving stations and wrapping silverware
- Promoted specials, desserts, appetizers and high-profit beverages to drive up ticket totals
- Offered guests dietary and allergy information to match special requirements
- Quickly addressed and resolved customer concerns, working with management to fix advanced issues
Education
Bachelor Of Liberal Arts -
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Lake Worth Community High School
Lake Worth, FL01.2017
Skills
- Sales
- Customer Service Oriented
- Customer Service
- Operations
- Customer Care
- Microsoft Office
- Satisfaction
- Organizational Skills
- Scheduling
- Technical Support
- Help Desk
- Product Demos
- Residential Cleaning
- Cashiering
- Caregiving
- Multilingual
- Delivery Driver Experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
CPR Certification
Assessments
- Work style: Reliability, Proficient, 11/01/21
- Food service fit: Crew member, Proficient, 12/01/20
Languages
French
Native or Bilingual
Timeline
Package Handler Trainer
Fedex ground
03.2024 - Current
Front Desk Receptionist
Marriott International
04.2022 - 11.2022
Delivery Driver
Uber Drivers
04.2019 - Current
HHA/Caregiver
Value Care At Home
04.2019 - 10.2020
Tech Support
Target
11.2018 - 03.2019
Cashier Team Lead
Wendys Restaurant
06.2018 - 12.2019
Cashier
McDonald's
01.2018 - 06.2018
Server
Benvenuto Restaurant & Banquet Facility
01.2017 - 12.2017
High School Diploma -
Lake Worth Community High School
Bachelor Of Liberal Arts -
Palm Beach State College
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