Dhananjoy Tiwari
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Smart professional with proven troubleshooting and debugging capabilities for resolving complex technical issues.
Overview
14
14
years of professional experience
Work History
Software Engineer Technical Lead
Strategic Education Inc.
06.2021 - Current
- Collaborated with cross-functional teams to design and develop web applications
- Integrated backend APIs and ensured seamless communication between frontend and backend systems
- Conducted code reviews to maintain code quality and ensure best practices
- Participated in Agile development processes, including sprint planning and daily stand-ups.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
Software Engineer
House Trevethan
12.2023 - Current
- Migrating code from php to Javascript.
- Conceptualized and built UI for a client facing website with built-in pagination and search functionality.
- Participated in Agile sprints.
- Updated old code bases to modern development standards, improving functionality.
Production Staff
LetterStream, Inc
11.2018 - 11.2020
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Built a webpage highlighting targets and achievements and other key metrics to be displayed on the production floor so employees can keep track.
Business Consultant
Freelance
05.2017 - 01.2018
- Devised processes to boost long-term business success and increase profit levels.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Developed complete business plans and operational strategies for new and existing business.
Lead Customer Service Analyst
American Express
07.2013 - 05.2017
- Managing critical management information (MIS) such as monthly incentive reporting, KPI/performance reporting, business unit dashboards, and partnering with key business partners to fulfill data requests
- Perform high-risk maintenance updates of classified Information for US & Canada Merchants with adherence to strict policy requirements, report findings to Control & Compliance and/or Internal Security for further research
- Analyze merchant accounts for potential fraudulent activity and handle escalations
- Partnering with compliance and control team to identify potential gaps or audit concerns, and to enhance the established procedures.
Trainee
Hyatt regency kolkata
07.2010 - 10.2010
- Cross-trained in all key departments learning hospitality and hotel administration.
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Collaborated with employees from various backgrounds.
Education
Bachelor of Science - Hospitality Administration And Management
Chandigarh Institute of Hotel Management And Catering Technology
Web Development
Devmountain
03.2021
Skills
- Javascript
- React
- Redux
- SQL
- Express
- Nodejs
- PHP
- Tailwind
- AWS
- Project Management Tools
- Code reviews
- Policy and procedure adherence
- Agile
- Linux
- Testing and maintenance
- Analytics
- HTML and XML
- Software Documentation
- Project planning
Accomplishments
- Mentored new employees to bring them up to speed on projects, resulting in quicker overall completion milestones.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Received multiple awards from American Express including 'Shining Star', 'Best in Class', 'CFN WOW', 'Relationship Care Rock Star', 'Moments of Magic' .
- Supervised team of more than 15 staff members.
- Streamlined business processes and increased efficiency.
- Expanded business operations by opening new locations.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Software Engineer
House Trevethan
12.2023 - Current
Software Engineer Technical Lead
Strategic Education Inc.
06.2021 - Current
Production Staff
LetterStream, Inc
11.2018 - 11.2020
Business Consultant
Freelance
05.2017 - 01.2018
Lead Customer Service Analyst
American Express
07.2013 - 05.2017
Trainee
Hyatt regency kolkata
07.2010 - 10.2010
Bachelor of Science - Hospitality Administration And Management
Chandigarh Institute of Hotel Management And Catering Technology
Web Development
Devmountain