Tylar Sledge
Montgomery,AL
Summary
Enthusiastic Senior Customer Service Representative with more than [Number] years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
13
13
years of professional experience
Work History
Web Administrator/Senior Customer Service Representative
Koniag Government Services
09.2022 - Current
- Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability
- Respond to customer calls concerning general inquiries, providing “how to” assistance for specific problems
- Accept and process virtual call inquires for hardware and software
- Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve, or escalate to incident (level-2)
- Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current
- Close all tickets only when a problem has been resolved to the customer’s satisfaction and all steps to resolve an issue are completely documented in the service tickets
- Create a report detailing all open, severity-1 issues encountered up until the time of the report creation and submit to the designated distribution list
- Gather information and follow required diagnostic procedures
- Adhere to the Standard Operating Procedures (SOP)
- Manage web environment design, deployment, development and maintenance activities
- Perform testing and quality assurance of web sites and web applications
- Installing and maintaining the Oracle database software
- Creating storage database structures with high-level security features
- Altering storage structures to meet the evolving needs of the company
- Setting up database user accounts
- Training users on how to access the information in the database
- Finding and debugging malfunctioning programs affecting the database integrity
- Creating autonomous database backups
- Regularly updating the database security protocols.
Care Coordinator
Optum/LHI
10.2021 - 08.2022
- Assist military personnel and beneficiaries with finding the proper care based off the type of insurance
- Tricare East or Tricare West in their area.
MSS, Guardian Credit Union
07.2020 - 06.2021
- Process deposit, withdrawals and other transaction related to member accounts
- Post loan payments and wire transfers
- Redeem and sell money orders, issue cashier checks and travelers checks
- Change payroll deduction amounts to member's accounts.
Cashier/Customer Service
Walmart Neighborhood Market
11.2019 - 07.2020
- Scan and bag customers items
- Push in carts from outside, inside of the store
- Clean register and around area
- Service desk duties consist of money gram actions, check cashing, and money orders
- Also process exchanges and returns.
Preschool Teacher Assistant
Evangel Christian Preschool
01.2019 - 10.2019
- Interacting with children, preparing snacks, teaching children about numbers, colors and shapes, helping them get dressed and changing their diapers when needed
- They also evaluate students' social development and physical well-being
Customer Service Advisor
Hancock Whitney
07.2018 - 07.2019
- Assisting customers with banking inquiries, filing disputes, and handling any other banking general information.
Customer Service Representative
Dansources Technical Services
07.2017 - 03.2018
- Assist customers with student loans information
- Assist customers with FAFSA application
- Provide useful self-service options regarding student aid
- Provide customers with loan servicer information
Indoor/Outdoor Sales Representative
TruGreen
01.2017 - 05.2017
- Prepare and maintain accurate sales reports
- Quote prices, negotiate with customer and close sale
- Contact potential customers to explain type and value of service
- Travel to residential areas to make door-to-door sales
Customer Service Representative
Convergent
07.2015 - 01.2017
- Resolve customer complaints and disputes
- Assist customers with technical issues
- Assist customers with filing insurance claims
- Assist customers with financial related issues on the account
Hostess
Chili's
07.2014 - 04.2016
- Greet guests and patrons personally and on the telephone
- Offer appropriate seating arrangements
- Set up dining rooms and make reservation arrangements
- Maintain clean and organized tables and work area
Cashier
Tenda Chick
05.2011 - 08.2014
- Greet customers as they arrive and direct them to merchandise they need
- Assist customers with buying decisions when required
- Operate cash register and adding machine in order to manage cash for sold items
- Calculate discounts as appropriate
- Balance all transaction at the end of the day for cash reconciliation
Squad Leader
George Washington Carver High, JROTC
08.2010 - 05.2012
- Leadership Award
- Perfection of Appearance Award
- Outstanding Conduct Award
Education
Associate of Applied Science - Childhood, Child and Human Development
H. Councill Trenholm State Community College
Montgomery, AL05.2022
High School Diploma -
G.W. Carver High School
Montgomery, AL05.2012
Bachelor of Science - Early Childhood Education
Alabama State University
Montgomery, AL05.2024
Skills
- Help Desk
- Microsoft Outlook (10 years)
- Microsoft Powerpoint (10 years)
- Microsoft Word (10 years)
- Troubleshooting (3 years)
- Cash Handling (10 years)
- Customer Service (10 years)
- Computer Skills (10 years)
- Computer Literacy (10 years)
- Excel (10 years)
- Financial Services (5 years)
- Leadership Experience (3 years)
- Office Experience (5 years)
- Purchasing
- Organizational Skills
- Office Management
- Data Entry
- Curriculum Development
- Time Management
- Microsoft Windows
- Computer Networking
- IT support
- Remedy
- ServiceNow
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Web Administrator/Senior Customer Service Representative
Koniag Government Services
09.2022 - Current
Care Coordinator
Optum/LHI
10.2021 - 08.2022
MSS, Guardian Credit Union
07.2020 - 06.2021
Cashier/Customer Service
Walmart Neighborhood Market
11.2019 - 07.2020
Preschool Teacher Assistant
Evangel Christian Preschool
01.2019 - 10.2019
Customer Service Advisor
Hancock Whitney
07.2018 - 07.2019
Customer Service Representative
Dansources Technical Services
07.2017 - 03.2018
Indoor/Outdoor Sales Representative
TruGreen
01.2017 - 05.2017
Customer Service Representative
Convergent
07.2015 - 01.2017
Hostess
Chili's
07.2014 - 04.2016
Cashier
Tenda Chick
05.2011 - 08.2014
Squad Leader
George Washington Carver High, JROTC
08.2010 - 05.2012
Associate of Applied Science - Childhood, Child and Human Development
H. Councill Trenholm State Community College
High School Diploma -
G.W. Carver High School
Bachelor of Science - Early Childhood Education
Alabama State University
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