D’Juana Moore
Lawrenceville,GA
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
8
8
years of professional experience
Work History
HR Assistant/Payroll & Benefits Specialist
Mountain Motorsports
05.2023 - Current
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Oversaw and managed hiring process and assisted human resources.
- Supported coordination of benefits open enrollment activities and process.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
HR Generalist
Peachtree
09.2022 - 03.2023
- Developed and implemented a comprehensive onboarding program for new hires, resulting in a 15% increase in employee retention
- Developed and implemented policies and procedures that increased compliance with labor laws and regulations
- Trained managers and employees during the implementation of Paychex Flex as the new payroll processing and time and attendance system while tracking absence processes including leave such as PTO, personal, FMLA and military
- Led the recruitment process for a small organization, resulting in the successful hiring of 65 qualified ca.
HR & Benefits Coordinator
TRC Sta ng, KIK Consumer Products
04.2022 - 09.2022
- Drafted SOPs to aid in the training and development of colleagues during the implementation of Oracle Recruit as the company’s new ATS
- Depreciated Service Desk tickets by an average of 40% due to the construction of custom turnover and regulatory reports within Oracle HRIS
- Supported HR VP and HR team with administrative tasks including drafting variable compensation letters, new hire assignment letters, and maintaining confidentiality regarding changes throughout the company.
Benefits Specialist
RemX Sta ng for Alight Solutions
10.2021 - 12.2021
- Handled over 50 inbound calls daily whilst processing transactions such as health enrollment all while accurately documenting details of conversations and actions taken on each interaction
- PErformed outbound calls to follow up on tickets or confirm/reschedule a participant's appointments
- Boosted knowledge and understanding for employees surrounding the available benefit election plans available.
Customer Service Representative
Volt Sta ng for VSP
06.2021 - 10.2021
- Answered over 100 or more inbound calls per day by addressing member plan and provider inquiries
- Aided members in understanding their vision plan by explaining the plan benefits, co-payments and billing breakdown .
Customer Service Representative
Insight Global for Kaiser Permanente
04.2019 - 07.2020
- Executed claims adjudication among providers and members resulting in claims processing reduction by 5%
- Responded to over 150 calls daily by providing excellent customer service when explaining plan benefits, payment processing, and directing participants through the website while ensuring accurate data entries
- Troubleshooted inactive accounts through the help desk and provided navigation steps to resolve account to aid in finding and messaging providers, researching plan benefits and claim statuses.
Account Manager
Encore Capital Group
12.2017 - 11.2018
- Managed a team of 10 employees in training and development during the establishing of a new department in the company
- Negotiated prices and fees on the repayment of debt based on the customers financial situations, which resulted in a maintained desk of 100/150 performing accounts due to the monitoring of overdue accounts, .
Payroll Specialist
Kelly Services
12.2015 - 04.2016
- Assisted with the preparation of year-end tax documents, ensuring accuracy and timely filing
- Processed payrolls for multiple entities, including weekly, bi-weekly and monthly schedules
- Researched and resolved payroll discrepancies to ensure accuracy and compliance with federal and state regulations
- Monitored payroll deductions to ensure compliance with federal and state regulations.
- Reconciled bank accounts and processed direct deposits, resulting in improved employee satisfaction
- Created and maintained employee records, including compensation, benefits and tax
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UTAssociates of Arts - undefined
Wayne County Community College District
Skills
- ADP Workforce Now
- Employee Benefits Laws
- Commission Tracking
- Employee Recruitment
- Open Enrollment
- Employee Records Management
- Human Resources Policy Implementation
- Help Desk
Timeline
HR Assistant/Payroll & Benefits Specialist
Mountain Motorsports
05.2023 - Current
HR Generalist
Peachtree
09.2022 - 03.2023
HR & Benefits Coordinator
TRC Sta ng, KIK Consumer Products
04.2022 - 09.2022
Benefits Specialist
RemX Sta ng for Alight Solutions
10.2021 - 12.2021
Customer Service Representative
Volt Sta ng for VSP
06.2021 - 10.2021
Customer Service Representative
Insight Global for Kaiser Permanente
04.2019 - 07.2020
Account Manager
Encore Capital Group
12.2017 - 11.2018
Payroll Specialist
Kelly Services
12.2015 - 04.2016
Bachelor of Science - Business Administration
Western Governors University
Associates of Arts - undefined
Wayne County Community College District
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