D'Juana Robinson
Summary
Dynamic Patient Access Specialist with extensive experience at Providence Little Company of Mary Medical Center. Proven expertise in insurance verification and EMR implementation, enhancing documentation accuracy. Recognized for exceptional communication and professionalism, effectively resolving patient concerns and streamlining processes to improve overall patient satisfaction. Committed to delivering high-quality care and support.
Professional in patient access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction.
Experienced with patient registration, insurance verification, and managing patient inquiries. Uses effective communication to ensure seamless patient interactions and adherence to healthcare protocols. Track record of enhancing patient satisfaction through efficient and compassionate service.
Overview
12
12
years of professional experience
Work History
Patient Access Specialist
Providence Little Company of Mary Medical Center Torrance
01.2025 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Collected and validated patient demographics and insurance information.
- Resolved customer complaints using established follow-up procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Greeted and assisted patients with check-in procedures.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Senior Patient Care Coordinator
Providence Health & Services
06.2022 - 01.2025
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Managed sensitive situations involving end-of-life planning or family conflict resolution with compassion and professionalism.
- Collaborated closely with physicians regarding treatment plans, ensuring continuity of care and seamless transition between care providers.
- Implemented new electronic medical record system, increasing accuracy in documentation and enabling easier access to patient information
- Senior Referral Coordinator
- Training new Referral Coordinators
- BLS & CPR Certified
- Preceptor trainer
- Coordinated multidisciplinary care, connecting patients with appropriate specialists and support services.
- Conducted ongoing assessments of departmental processes to identify areas of improvement related to patient care coordination.
- authorization's for procedures
- Implemented new electronic medical record system, increasing accuracy in documentation and enabling easier access to patient information.
- HPE certified for Medi-Cal
Senior Patient Care Coordinator
Providence Health & Service
06.2013 - 10.2022
- Participated in continuous professional development opportunities to stay current with industry best practices in patient care coordination.
- Assisted in the development of departmental policies, procedures, and standards for improved patient care coordination.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Conducted ongoing assessments of departmental processes to identify areas of improvement related to patient care coordination.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Collaborated with insurance companies to ensure coverage for necessary treatments while minimizing out-of-pocket costs for patients.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Referral Coordinator
- Delivered excellent patient experiences and direct care.
Education
Certificate - Certified Medical Administrative Assistant
MedCerts
Livonia, MI06-2025
Certification - HR Management & Supervisor
California State University, Dominguez Hills
Carson, CA09-2022
Certified Nursing Assistant - Nursing
VA Medical Center
Westwood, CA06-1987
Skills
- Medical terminology
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Professionalism and ethics
- Patient scheduling
- EMR
- Medical terminology expertise
- Information collection
- Data entry proficiency
- Insurance verification
- Patient registration
- Health information obtainment
- Patient interviewing
- Specialist referrals
- Eligibility determination
- Healthcare software
- Authorization verification
- Co-payment collection
- Healthcare reimbursements
- Customer service
- Insurance information collection
- Statistical data management
- Fee collection
- Performance standards compliance
- Exceptional communication
- Documentation accuracy
- Solution implementation
Accomplishments
- Supervised team of 25 staff members.
- Collaborated with team of [5 ] in the development of Referral . handling audits for healthcare partners and LA Care for the referral department.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Employee of the month three times in 2023
was selected employee of the month three× and 2023 for my hard work and dedication and training in the referral department and also working in the radiology department while short-staffed checking in and checking out patients while continuing to keep up with my daily task in the referral department.
Timeline
Patient Access Specialist
Providence Little Company of Mary Medical Center Torrance
01.2025 - Current
Senior Patient Care Coordinator
Providence Health & Services
06.2022 - 01.2025
Senior Patient Care Coordinator
Providence Health & Service
06.2013 - 10.2022
Certificate - Certified Medical Administrative Assistant
MedCerts
Certification - HR Management & Supervisor
California State University, Dominguez Hills
Certified Nursing Assistant - Nursing
VA Medical Center
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